Ava Leonard
Boca Raton,FL
Summary
Proven in high-pressure environments, adept at enhancing customer satisfaction and streamlining operations. At Phat Boy Sushi, excelled in team collaboration and effective multitasking, significantly improving service delivery. Skilled in customer service and time management, fostering positive experiences and operational efficiency. Organized and dependable employee successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Host / Take Out
Phat Boy Sushi
08.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Assistant Teacher
The Learning Center
08.2022 - 06.2023
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Education
High School Diploma -
Boca Raton Community High School
Boca Raton, FL05.2024
Skills
Customer Service
Team Collaboration
Effective Time Management
Exceptional communication
Detail Oriented
Effective Multitasking
Customer service expertise
Timeline
Host / Take Out
Phat Boy Sushi
08.2023 - Current
Assistant Teacher
The Learning Center
08.2022 - 06.2023
High School Diploma -
Boca Raton Community High School
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