Ava Lewis
San Diego,CA
Summary
Detail-oriented and personable individual with solid experience in customer service and front desk operations. Demonstrates strong phone etiquette, effective communication skills, and proficiency in computer literacy. Proven ability to multitask, prioritize responsibilities, and handle receptionist duties with professionalism. Eager to contribute to a positive member experience and support the efficient operation of the fitness center.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restraunt Hostess
Rustic Root
Solana Beach, CA
01.2025 - Current
- Demonstrated strong interpersonal skills when interacting with customers.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Provided excellent customer service by addressing customer needs promptly.
- Communicated clearly with kitchen staff regarding customer orders.
- Verified reservations and wait times with customers.
- Assisted servers in bussing tables when needed during busy periods.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Sales Representative
Moxie Pest Control Of Ohio
Cleveland , Ohio
05.2024 - 08.2024
- Developed customized sales techniques to successfully sell and upsell services to new clients.
- Assisted customers in selecting appropriate products for their needs.
- Resolved customer issues quickly and professionally, while maintaining positive relations with clients.
- Demonstrated product knowledge and features to potential buyers.
- Developed relationships with prospects through follow-up calls and visits.
- Generated 80k revenue in 2 months
Restaurant Hostess
Blanco Cocina + Cantina
San Diego, CA
09.2023 - 03.2024
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Greeted customers and escorted them to their tables.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Barista Shift Lead
Coffee Bean & Tea Leaf
Fresno, CA
03.2022 - 10.2022
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Prepared workstations with ingredients and tools to increase efficiency.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supported highest standards of conduct and service to support company reputation.
- Oversaw food preparation, production and presentation according to quality standards.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Crew Member
Raw Earth Juicery
Fresno, CA
05.2021 - 08.2022
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served food quickly for positive guest experiences.
- Prepared food for various recipes by washing, peeling and dicing ingredients.
Education
Bachelor of Science - Business Administration
University of San Diego
San Diego, CA08.2026
High School Diploma -
Clovis North High School
Fresno, CA05.2022
Skills
- Excellent phone etiquette and customer service
- Proficient in computer applications and data entry
- Strong communication and interpersonal skills
- Ability to multitask and manage multiple responsibilities
- Experienced in handling receptionist duties and managing front desk operations
- Previous experience in customer-facing roles
- Teamwork
- Physical Stamina
- Fast Learner
Accomplishments
- Sold 80k revenue in 3 months
Certification
- Real Estate License: Salesperson license #02204125 since 2/27/24
References
References available upon request.
Timeline
Restraunt Hostess
Rustic Root
01.2025 - Current
Sales Representative
Moxie Pest Control Of Ohio
05.2024 - 08.2024
Restaurant Hostess
Blanco Cocina + Cantina
09.2023 - 03.2024
Barista Shift Lead
Coffee Bean & Tea Leaf
03.2022 - 10.2022
Crew Member
Raw Earth Juicery
05.2021 - 08.2022
Bachelor of Science - Business Administration
University of San Diego
High School Diploma -
Clovis North High School
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