Ava L. Mundy
Costa Mesa,CA
Summary
Motivated young adult who demonstrates a strong work ethic and great customer service. Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
8
8
years of professional experience
Work History
Operations Manager
UFC Gym
Costa Mesa, CA
02.2022 - Current
- Monitored and improved efficiency of processes, team performance, and customer service.
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Generated new sales leads through cold calling and networking activities.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Monitored the gym floor to ensure safety regulations were followed by patrons.
- Prepared reports outlining progress towards achieving sales goals.
Front Desk Sales Associate
UFC Gym
Costa Mesa, CA
02.2022 - Current
- Executed sales in both memberships and retail
- Provided the highest level of customer service possible when communicating and interacting with guests, with diplomacy and professionalism.
- Thorough knowledge of UFC Gym's membership options and retail items
- Assisted in maintaining a clean and operational facility.
- Multi-tasked and performed actions with accuracy and attention to detail.
- Opened and closed the gym while completing tasks necessary for opening and closing, prepping for customers.
- Hitting my commission goal every month for retail and supplements.
- Managed cash register and financial transactions at the gym
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Assisted customers with product selection, payment processing, and answered questions about products or services.
- Responded promptly to customer inquiries via phone, email, and in-person visits.
- Managed inventory levels and restocked shelves as needed.
Receptionist
Lash and Wax Boutique
12.2019 - 01.2021
- Skilled in handling Apple products.
- COVID-19 protocol training
- Swept floors, disinfected surfaces, moped and laundry
- Customer service skills
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
Retail Sales
Rustic Rose
05.2019 - 10.2019
- Independently ran the store from open to close and completed all sales transactions at the register
- Greeted customers and determined what each customer wants or needs
- Suggest merchandise choice based on customer's needs
- Provided operational excellence while running the cash registers, performing tasks such as counting money, and balancing cash drawers, and inventorying stock
- Clean shelves, counters, tables, swept and folded merchandise
Greeter and Cashier
Muddy Boots
09.2018 - 11.2018
- As people arrived at the pumpkin patch, I was there ready to tell them all about the patch
- Cheerfully greeted customers, giving them options on what they would enjoy
- Helped open and close as far as set up and tear down
- Organized the pumpkins that were pre- picked and set up beautiful displays
BABYSITTING
Brown family
04.2017 - 11.2018
- Cared for anywhere from 10-13 kids ages 1-7 every Sunday for a church small group
- Kept them entertained with games, movies, snacks, and one-on-one help when needed
- In addition, the brown family asked me to be their babysitter for their 3 children
Education
Cedarcrest Highschool
Duvall, WASkills
- Ability to work well with others as part of a team or independently
- Quick learner to onboard and train quickly
- Ability to communicate well with people within and outside the company
- Proficient in Microsoft Word, Teams, OneNote, and Excel
- Ability to solve any problems and make decisions
- Labor Relations
- Inventory Management
- Performance reporting
- Data Analysis
- Customer Service
- Marketing
- Consultative Sales
- Building and Facility Management
- Financial Management
- Document Control
- Health and safety compliance
Club Secretary
- As a DECA officer I attend officer meetings, helped coordinate multiple DECA events within our community. The Father Daughter Dance, Big Rock Classic Annual Car Show, and the Holiday Fun Run.
- I attend the DECA Fall Leadership Conference in Oct of 2018 and 2019.
Volunteer Experience
Cedarcrest High School, DECA Officer, Duvall, Wa
References
References available upon request.
Timeline
Operations Manager
UFC Gym
02.2022 - Current
Front Desk Sales Associate
UFC Gym
02.2022 - Current
Receptionist
Lash and Wax Boutique
12.2019 - 01.2021
Retail Sales
Rustic Rose
05.2019 - 10.2019
Greeter and Cashier
Muddy Boots
09.2018 - 11.2018
BABYSITTING
Brown family
04.2017 - 11.2018
Cedarcrest Highschool