AVA LOCK
Knoxville,TN
Summary
Critical-thinking Facility Manager with two years of proven successful cost-reduction techniques, efficient short-term scheduling, and error-free compliance inspections. Adept at aligning departmental goals and personnel assignments to achieve on-time job completion, supporting overall company objectives.
Overview
3
3
years of professional experience
Work History
Facility Operator
XGolf
06.2023 - 08.2023
- Maintained cleanliness of the facility in order to create a warm and welcoming environment for over 100 customers daily
- Grew the company's outreach by improving marketing strategies
- Coordinated 40-80 reservations per shift through phone, mobile applications, and walk-ins
Personal Assistant
Winterhaven Farms
05.2021 - 08.2022
- Composed weekly agenda in order to create an organized schedule
- Designed and renovated 5 rooms within the main building
- Implemented new routines to increase the company's efficiency
Hostess
Masa Mexican Street Grill
08.2020 - 05.2021
- Presented menus and specials to guests while ensuring any questions were answered and explained
- Coordinated with managers and kitchen staff to ensure satisfaction of service with guests
- Addressed any customer complaints or concerns augmented to managers when necessary
Education
Bachelor of Science in Business Administration - Business Management
The University of Tennessee, Knoxville, Haslam College of Business
05.2025
Skills
- Microburst Soft Skills Certification
- Microsoft Excel Skills Badge
- Operating System Proficiency
- Revenue Growth
- Social Media Marketing
- Market Monitoring
- Negotiation
Honors Awards
Dean's List Spring Semester 2023
Timeline
Facility Operator
XGolf
06.2023 - 08.2023
Personal Assistant
Winterhaven Farms
05.2021 - 08.2022
Hostess
Masa Mexican Street Grill
08.2020 - 05.2021
Bachelor of Science in Business Administration - Business Management
The University of Tennessee, Knoxville, Haslam College of Business