AVA LOCKE
Corinth,Texas
Summary
Accomplished Patient Navigator at Healogics, specializing in enhancing patient experiences through effective communication and quality improvement initiatives. Proficient in Microsoft Office and possessing exceptional interpersonal abilities, this professional excels in navigating complex healthcare systems to ensure seamless patient care. Recognized for a proactive approach and strong work ethic, consistently enhances clinic workflow and boosts patient satisfaction.
Overview
16
16
years of professional experience
Work History
Patient Navigator
Healogics
Denton, TX
04.2020 - Current
- Maintains all patient communication needs, including scheduling, rescheduling, and appointment reminders. Encourage adherence to prescribed treatments.
- Obtains and verifies patient insurance information, including benefits, prior authorizations, and referrals, maintaining accurate documentation in EMR systems. Collects and updates patient payments.
- Provided assistance to patients and families with navigating the health care system. Identified and coordinated resources for patient needs, including referrals to specialists, and continuity of care.
- Develop strategies to reduce barriers encountered in patient care, and the workflow in the clinic.
- Participates in quality improvement initiatives aimed at improving the patient experience.
Office Manager
Neuropsychology Associates of Dallas
02.2015 - Current
- Manage personal and business schedules.
- Prepare weekly and monthly business reports, coordinate business meetings with other providers, and attorneys.
- Field all inbound office calls on a multi-line system, and direct or resolve them appropriately.
- Maintain records of psychological evaluations conducted on patients, and strict confidential HIPAA laws.
- Transcribe doctors' notes into the computer system and patient records.
- Provide individually based motivational and encouraging support to patients and family members in order to promote recovery from mental illness and traumatic brain injuries.
- Create and submit claims to various insurance companies.
- Resolve denied claims, ICD-9, and CPT code issues with insurance companies.
- Responsible for the collection, posting, and management of account payments.
- Administrative expertise, recordkeeping, problem-solving skills, multitasking, and analytical thinking.
Caregiver
Straight Ahead and Forward
10.2008 - Current
- Provided care to patients with traumatic brain injuries.
- Overseeing daily care, motivating self-independence, medication reminders, and transportation to and from daily activities.
- Assisted the patients with cognitive therapy, monitored, and recorded BP, HR, and TMP.
- Scheduled appointments for physical therapy, nurse visits, and occupational therapy.
Medical/ Clinical Assistant
Avere Healthcare Clinic
06.2013 - 01.2015
- Performed nursing procedures while under the supervision of the provider, including, but not limited to: vital signs, SC and IM injections, and minor phlebotomy.
- Ensured all related reports, labs, and information were available in the patient medical record prior to the appointment.
- Accurately manage telephone communications, and provide answers and feedback to patients, providers, and pharmacies.
- Triage and process messages from front office staff to the provider, initialize and update lab orders, and call patients with results.
- Front office duties, including, but not limited to, checking patients in and out, verifying insurance, and scheduling appointments.
- Comfortable with managing multiple phone lines, high-volume calls, and referrals to specialists.
- Exceptional customer service and phone etiquette.
- Ability to maintain effective, organized systems to ensure timely patient flow.
- Experience working with the EMR system.
Active Treatment Provider
Denton State Supported Living Center
03.2011 - 06.2012
- Provided care to patients with disabilities within the facility.
- Assisted patients with hygiene, medication reminders, incontinence care, and full personal grooming.
- Provided transportation and assistance to and from doctors' appointments.
- Kept a daily log of all activities and daily routines for each individual.
- Provided ROM, tactile, and spatial therapy.
- Implantation of those therapies, with effective problem solving.
- Recognized for the ability to manage multiple tasks and prioritize.
- Effective understanding and tools to care for individuals with physical, mental, and emotional challenges.
Education
Medical Billing & Coding. Medical Terminology
Texas A&M University Corpus Christi
Corpus Christi, TX07-2024
North Central Texas College
12.2008
Brookhaven College
05.2008
High School Diploma -
Cypress Ridge High School
06.2006
Skills
- Working knowledge of all Microsoft Office programs
- Oriented and professional
- Detail-oriented
- Self-motivated professional with an excellent work ethic
- Great customer service, interpersonal skills, and communication skills
- Experience in the medical field with seniors and individuals with disabilities
References
- Jo Lynn Dunagan, (903) 520-8226, Shana Jones (808) 265-8696, Healogics
- Kathryn Jones, (214) 507-8348, Neuropsychology Associates of Dallas
- Tonya Morris, (940) 368-6391, Avere Healthcare Clinic
- Sherry Perry, (940) 891-0342, Denton State Supported Living
Timeline
Patient Navigator
Healogics
04.2020 - Current
Office Manager
Neuropsychology Associates of Dallas
02.2015 - Current
Medical/ Clinical Assistant
Avere Healthcare Clinic
06.2013 - 01.2015
Active Treatment Provider
Denton State Supported Living Center
03.2011 - 06.2012
Caregiver
Straight Ahead and Forward
10.2008 - Current
Medical Billing & Coding. Medical Terminology
Texas A&M University Corpus Christi
North Central Texas College
Brookhaven College
High School Diploma -
Cypress Ridge High School