Ava Loop
Burnsville,MN
Summary
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service. while also being in charge or adhering and maintaining a steady and organized restaurant flow while upselling new deals and promotions.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Applebee's Grill + Bar
Bloomington, MN
02.2024 - Current
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Greeted customers and escorted them to their tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Adhered to all safety regulations set forth by the restaurant management team.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Managed reservations, waitlists, and special requests for large parties.
- Provided menus and answered questions about menu items and specials.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Utilized upselling techniques to enhance revenue by suggesting additional menu items. when appropriate.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Greeted guests and sat customers at tables or in waiting areas.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Assigned patrons to suitable tables according to server rotation.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Stocked server areas with supplies before, during and after shifts.
- Inspected dining and serving areas for cleanliness and proper setup.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Student Assistant Coach
edina volleyball association
Edina, MN
07.2022 - 08.2023
- Developed individual training programs according to the needs of each player.
- Supervised students while they are participating in physical activity or traveling away from home for competitions.
- Motivated players to reach their potential through positive reinforcement.
- Assisted in developing and implementing practice plans for student athletes.
- Helped maintain discipline among student athletes by enforcing rules and regulations set by the school.
- Provided guidance and support to student athletes during games, practices, and other athletic events.
- Conducted pre-game warm-ups, stretching routines, post-game cool downs and other conditioning drills as needed.
- Provided feedback on how well a player is performing compared to others.
- Managed equipment inventory, such as uniforms, balls, safety gear, ensuring that all items are accounted for before leaving an event or practice session.
- Encouraged positive behavior among players both on and off the field.
- Demonstrated drills and exercises to improve skills in specific sports areas.
- Communicated with parents about their child's progress in sport activities.
- Ensured compliance with school policies regarding health care protocols.
- Encouraged athletes to stronger performance with positive words and tips.
- Coordinated with the head coach to monitor and review student athlete performance.
Education
High School Diploma -
Edina High School
Edina, MN06-2025
Skills
- Effective customer upselling
- Social Perceptiveness
- Customer Service
- Guest Relations Management
- High-volume dining
- Dining customer service
- Item promotion
- Problem-Solving
Affiliations
- volleyball hitter and setter for 8 years
- high school choir performer in advanced placement choir
- part time baby sitter
- mission trip volunteer/ fundraiser
Languages
American sign language
Limited
personality description
- I am a hardworking and ambitious person who strives for human connection and being a humble helper in wherever I work. I have a enthusiastic and bubbly personality that allows me to shine bright and serve as a comforting and friendly ambassador for a company brand. Overall adding a lively and hardworking asset to a team.
Timeline
Restaurant Hostess
Applebee's Grill + Bar
02.2024 - Current
Student Assistant Coach
edina volleyball association
07.2022 - 08.2023
High School Diploma -
Edina High School