AVA LOTEMPIO

Approving testing accommodations for students with IEPs along with proctoring exams

• Worked in team environment to maintain high levels of productivity.
• Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
• Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
• Supported academic staff, preparing materials for exams and quizzes
• Provided administrative support to ensure smooth office operations.
• Took and followed detailed directions from others.

• Monitored camper behaviors during meals ensuring proper hygiene habits were followed
• Maintained accurate records including daily attendance logs, incident reports, and medical forms
• Created an environment conducive to learning by implementing positive reinforcement strategies
• Assisted in developing weekly lesson plans for various age groups
• Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports
• Communicated regularly with parents regarding their child's progress at camp
• Facilitated group problem-solving discussions to build positive relationships among campers
• Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows
• Developed individualized behavior management plans for campers with special needs
• Encouraged camper participation in recreational activities through enthusiastic leadership style
• Worked with children of varying age, interest, skill, and developmental levels.

• Managed dining room layout to maximize efficiency of staff members
• Greeted guests upon arrival and provided them with menus
• Ensured compliance with health and safety regulations within the restaurant
• Contributed to team efforts by accomplishing related tasks as needed
• Provided customers with accurate wait times and monitored waiting list
• Assisted servers in seating guests by escorting them to their tables
• Assisted other departments when needed such as bussing tables or delivering food orders
• Answered customer inquiries regarding the menu, restaurant services, and special promotions
• Balanced cash drawers at the end of each shift
• Provided excellent customer service by anticipating customer needs

• Issued receipts, refunds, credits or change due to customers
• Provided excellent customer service while promoting loyalty programs to increase sales potential
• Answered customer inquiries regarding store policies and procedures
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
• Resolved customer complaints professionally in accordance with company policy