Ava Lucero
Thornton,CO
Summary
Driven professional with a proven track record at Skate City of Colorado, enhancing customer satisfaction through exceptional service and hospitality expertise. Excelled in guest engagement and maintaining high cleanliness standards, demonstrating a strong work ethic and multitasking abilities. Skilled in safe food handling, consistently delivering courteous and prompt service.
Overview
2
2
years of professional experience
Work History
Customer Representative and Server
Skate City of Colorado
Westminster, CO
05.2023 - 05.2024
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Front Desk Receptionist
Diversified Electric and Controls
Denver, CO
05.2022 - 08.2022
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Bachelor of Arts - General Studies
University of Colorado At Denver
Denver, COHigh School Diploma -
Riverdale Ridge High School
Brighton, CO05.2024
Skills
- Customer service excellence
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- Product or service support
- Payment processing
- Data management
- Typing speed
- Assertiveness
- Call handling
- Order processing
- Customer service
Timeline
Customer Representative and Server
Skate City of Colorado
05.2023 - 05.2024
Front Desk Receptionist
Diversified Electric and Controls
05.2022 - 08.2022
Bachelor of Arts - General Studies
University of Colorado At Denver
High School Diploma -
Riverdale Ridge High School