Dynamic professional with a proven track record in choreography expertise and exceptional team management, notably at Watertown School District. Excelled in enhancing team performance and customer satisfaction, demonstrating reliability and problem-solving skills. Achieved significant improvements in team collaboration and customer service, leveraging motivational techniques and critical thinking.
Overview
4
4
years of professional experience
Work History
Assistant Color Guard Coach
Watertown School District
06.2024 - Current
Managed equipment inventory, maintaining organization and ensuring timely repairs or replacements when needed.
Ensured safety during practice sessions by enforcing proper technique and equipment handling guidelines.
Monitored student-athlete academic progress to ensure eligibility requirements were met throughout the season.
Developed strong relationships with parents, keeping them informed of their child''s progress throughout the season.
Facilitated pre-performance warm-ups that prepared the team both physically and mentally for success on stage.
Provided constructive feedback to individual performers, fostering their growth and development as artists.
Enhanced team performance by developing innovative color guard routines and techniques.
Supported the head coach in coordinating travel arrangements for out-of-town competitions, streamlining logistics for the team.
Manager
McDonald's
03.2024 - Current
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
Glenn's Market & Catering
05.2021 - 11.2023
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Crew Member
McDonald's
12.2020 - 03.2022
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Watertown High School
Watertown, WI
06-2023
Skills
Choreography expertise
Team management
Physical fitness
Emotional expression
Motivational techniques
Customer service
Time management
Problem-solving
Multitasking
Reliability
Critical thinking
Team collaboration
Languages
German
Limited Working
Timeline
Assistant Color Guard Coach
Watertown School District
06.2024 - Current
Manager
McDonald's
03.2024 - Current
Customer Service Representative
Glenn's Market & Catering
05.2021 - 11.2023
Crew Member
McDonald's
12.2020 - 03.2022
High School Diploma -
Watertown High School
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