Summary
Overview
Work History
Education
Skills
Timeline
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Ava Martinelli

Indian Trail,NC

Summary

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Overview

3
3
years of professional experience

Work History

Shift Leader

NUSA
10.2023 - 04.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enforced company policies and regulations with employees.

Server

Erikson Living
05.2024 - 03.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Lead Busser

Omega Coney Island
11.2021 - 02.2023
  • Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
  • Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
  • Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
  • Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.

Education

High School Diploma -

Sun Valley High School
Monroe
06.2025

Skills

  • Team leadership
  • Problem-solving
  • Strong verbal and written communication
  • Training assistance
  • Conflict resolution
  • Goal setting and tracking
  • Safety processes and procedures
  • Client support
  • Production reporting
  • Strategic thinking
  • Shift leadership
  • Decision-making capacity
  • Multitasking Abilities
  • Attention to detail
  • Organizational skills
  • Analytical thinking

Timeline

Server

Erikson Living
05.2024 - 03.2025

Shift Leader

NUSA
10.2023 - 04.2025

Lead Busser

Omega Coney Island
11.2021 - 02.2023

High School Diploma -

Sun Valley High School

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