Ava McMahon
Antioch,Tennessee
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
- Successful Customer Service Advocate with ten years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic in handling difficult situations through resourcefulness and adaptability. Resourceful and versatile professional with a reputation for consistently achieving aggressive sales goals.
Overview
17
17
years of professional experience
Work History
Customer Service Advocate
Verizon Wireless Corporation
Murfreesboro, TN
01.2012 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Assessed caller accounts to determine benefits, identify service needs and resolve issues.
Healthcare/Manager
SMT Healthcare, Inc.
Nashville, TN
11.2007 - 06.2011
- Managing residential group homes , providing care to individuals with mental and physical challenges.
- Created customized care plans working with staff, families, medical and psychological experts to assess and meet individual needs.
- Handling monthly budgets and creating monthly reports for upper level management.
- Implemented best practice standards to stay in compliance with federal and state guidelines.
Logistics/Receiving Clerk
CEVA Logistics Inc.
Mount Juliet, TN
07.2005 - 10.2008
- Double-checked cargo inventories and documentation for accuracy.
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Regularly reviewed invoices and double-checked orders.
Education
BBA - Business Information System
Tennessee State University
Nashville, TN05.2012
Skills
- Responding to Difficult Customers
- Call Documentation
- Customer Service Enhancement
- Upbeat and Positive Personality
Timeline
Customer Service Advocate
Verizon Wireless Corporation
01.2012 - Current
Healthcare/Manager
SMT Healthcare, Inc.
11.2007 - 06.2011
Logistics/Receiving Clerk
CEVA Logistics Inc.
07.2005 - 10.2008
BBA - Business Information System
Tennessee State University
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