Summary
Overview
Work History
Education
Skills
Timeline
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Ava Michitsch

Reno,Nevada

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Server

The Club At Rancharrah
05.2023 - 08.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Restocked low inventory in restaurant, and pool bar when needed.
  • Managed to-go orders, and insured they were correct and ready quickly.

Server

Big T’s Burger Bar
04.2021 - 08.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Hostess

Napa Sonoma Grocery Company
05.2021 - 08.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Used cash registers and credit card machines to cash out customers.
  • Answered phone calls to take orders, give information and document reservations.

Certified Ski Instructor

Mt. Rose Ski Tahoe
11.2020 - 05.2021
  • Detailed safety rules and procedures regarding activities to customers and guests.
  • Conducted exercises and methods for children to learn to ski with confidence, and tools to work with on their own
  • Created a safe learning environment for children and parents to learn new terrain and better skiing tips.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Assisted clients in setting and achieving personal and professional goals.
  • Trained athletes in proper use of equipment for safety and maximum results.
  • Researched latest industry trends and developments to keep abreast of best practices.

Education

High School Diploma -

Bishop Manogue Catholic High School
Reno, NV

Bachelor of Science - Architectural Environmental Design

University of Arizona
Tucson, AZ
05.2026

Skills

  • Stocking and Replenishing
  • Special Dietary Requirements
  • Dish Preparation
  • Sales Expertise
  • Price Memorization
  • To-Go Order Preparation
  • Cash Handling
  • Design and Construction

Timeline

Server

The Club At Rancharrah
05.2023 - 08.2023

Hostess

Napa Sonoma Grocery Company
05.2021 - 08.2021

Server

Big T’s Burger Bar
04.2021 - 08.2022

Certified Ski Instructor

Mt. Rose Ski Tahoe
11.2020 - 05.2021

High School Diploma -

Bishop Manogue Catholic High School

Bachelor of Science - Architectural Environmental Design

University of Arizona

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Ava Michitsch