Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ava Mignone

Hoboken

Summary

Offering excellent interpersonal skills and genuine interest in hospitality, ready to learn and grow in dynamic environment. Brings ability to quickly adapt and understand key hospitality principles, paired with skills in communication and teamwork. Ready to use and develop customer service, management and organizational skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Apulia
07.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Barista

Choc O Pain
07.2022 - 06.2023
  • Replicating coffee and drink recipes
  • Maintaining knowledge of the product to answer customer questions correctly
  • Strong customer service skills, created relationships with regular customers
  • Maintained a clean food-safe work environment for both coworkers and customers
  • Prep work; including making iced drink back-ups, syrups, cakes, etc
  • Taking customer orders correctly
  • Receiving payment
  • Tracking delivery and pickup orders, and quickly offering solutions to issues with orders
  • Arriving early and consistent attendance, willing to cover shifts for other baristas
  • Restocking goods, and consistently checking dining areas to maintain cleanliness
  • Understanding and following food and safety protocol

Product Merchandising Intern

Tharanco Group
07.2022 - 09.2022
  • Assist merchandising team with line sheets, sample grid, buy plan, and VSR set up
  • Work with merchandising team to source fabric and trim
  • Attend development meetings
  • Receive, log in, and distribute samples, fabrics, and trim submits
  • Send packages
  • Maintain merchandise closet

Server, Host

Súp Vietnamese Pho & Grille
01.2022 - 07.2022
  • Offered strong customer service skills, keeping customers satisfied and increasing sales
  • Maintained a clean and safe work environment, resulting in a reduction in complaints filed with management
  • Provided customer service and was involved in training new team members each month
  • Greet incoming and departing guests warmly
  • Answer incoming calls to the restaurant and provide appropriate service
  • Manage the flow of guests into the Dining area, provide accurate wait times to incoming guests if appropriate
  • Observant to guests' needs throughout dining experience to ensure they receive high-quality service
  • Protect establishment and patrons by adhering to sanitation, safety, and alcohol control policies
  • Setting and clearing tables; replenishing water; serving beverages
  • Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
  • Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for to-go orders
  • Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
  • Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils
  • Help patrons select food and beverages by presenting the menu; suggesting courses; answering food preparation questions
  • Stay updated on current menu choices, specialties, and menu deviations, know if the kitchen staff is running out of items, etc
  • Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
  • Serve orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars
  • Respond to additional patron requirements by inquiring about needs; observing dining process

Senior Counselor

Mid Island Y JCC
06.2021 - 07.2021
  • Direct other counselors in group by assigning tasks, children to counselors, delegating, etc
  • Work alongside management to ensure campers stay on schedule
  • Package and distribute meals/snacks to campers, keeping note of food allergies and dietary restrictions on an individual basis
  • Maintained a clean and safe work environment to ensure the safety of campers
  • Assisted campers at end of day to ensure they return home safely with an approved parent/guardian
  • Care for sick or injured campers

Sales Associate

The Gap
02.2019 - 05.2019
  • Basic understanding of sales principles and customer service practices
  • Solid communication and interpersonal skills
  • Ability to read, write, and effectively communicate with customers, peers, and management
  • Telephone etiquette
  • Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business
  • Ability to work as part of a team and take initiative independent of direct supervision
  • Maintain organization and cleanliness of sales floor, dressing rooms, etc

CIT

Three Village Musical Theatre Company
07.2018 - 08.2018

Education

N/A -

Binghamton University
Vestal, New York
12.2021

High School Diploma -

Ward Melville Senior High School
Setauket- East Setauket, New York
07.2020

Skills

  • Customer service
  • Computer literacy
  • Microsoft Excel
  • Communication skills
  • Sales expertise
  • Cashiering
  • Time management
  • Organizational skills
  • Point of sale operation
  • Barista Experience
  • Shift management
  • Guest services
  • CPR certified

Certification

  • Cardiopulmonary Resuscitation (CPR) - American Heart Association.

Timeline

Server

Apulia
07.2023 - Current

Barista

Choc O Pain
07.2022 - 06.2023

Product Merchandising Intern

Tharanco Group
07.2022 - 09.2022

Server, Host

Súp Vietnamese Pho & Grille
01.2022 - 07.2022

Senior Counselor

Mid Island Y JCC
06.2021 - 07.2021

Sales Associate

The Gap
02.2019 - 05.2019

CIT

Three Village Musical Theatre Company
07.2018 - 08.2018

N/A -

Binghamton University

High School Diploma -

Ward Melville Senior High School

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Ava Mignone