Ava Moore
Annapolis,MD
Summary
Ava Moore is a hard working, goal oriented Communications professional with experience in Digital Marketing, Public Relations, and Customer Service. She has proven her ability to improve workflow, demonstrated adaptability and problem-solving capabilities in fast-paced settings, and enhanced team efficiency, contributing significantly to the any company's reputation for excellence in service. Ava has natural interpersonal skills that have paved the way to her success with Happy Harbor Restaurant, AI Time Journal, Governor Wes Moore's Communications Office, and UMD's Marketing and Communications Office.
Overview
8
8
years of professional experience
Work History
Server, Food Runner, Busser, Dishwasher
Happy Harbor Restaurant
Deale, MD
04.2017 - Current
- Take food and beverage orders for an average of 40 guests per hour.
- Use the POS system to enter orders, and run cash, debit, credit, and gift card payments.
- Provide recommendations for food and beverage pairings.
- Assist in training new waitstaff.
- Use exceptional customer service skills to assess customers' interests and needs, and solve any customer complaints in each job position.
- Ensure that each customer has an enjoyable experience at our restaurant, and assure that they will return.
- Work parties of 15 to 75 people in our lower dining room for various events, ranging from rehearsal dinners, birthdays, weddings, to work meetings, etc.
- Assisting in utilizing social media to promote different specials and events that are being hosted at our restaurant.
Communications Intern
Governor Wes Moore's Communication Office
Annapolis, MD
08.2023 - 12.2024
- Contributed to a very specific spreadsheet called "Press Clips" that required 24-hour updates on the news regarding Governor Wes Moore, Lt. Governor Aruna Miller and Cabinet Secretary mention, as well as general news around Maryland in the categories of State Round Up, Transportation, Education, Public Safety, and Economy. This involved web searches, as well as utilizing an app called TV Eyes to do a sweep of mentions on the TV and radio from that day.
- Crafted impactful press releases to be published on Maryland.gov that maintained alignment with Governor Moore's messaging, while also tailoring the release to engage with diverse audiences.
- Transcribed videos or voice recordings promptly of Governor Wes Moore’s speeches to provide to my team to publish on the Maryland.gov website in order to prevent Moore from being falsely quoted by other sources.
- Conducted thorough policy-related research, providing valuable insights for informed decision-making, and maintaining data accuracy.
Marketing Intern
Marketing and Communications Office at UMD
College Park, MD
01.2024 - 05.2024
- Tailored and created electronic and print materials for numerous campus events and initiatives to increase participation and engagement across the student body, alumni, and students' families.
- Supported the Marketing Manager in planning major campus events, such as Maryland Day, by assisting in brainstorming ideas to promote the event, as well as assisting with the physical execution of the event, playing a pivotal role in enhancing the overall university experience.
- Managed and updated websites to coincide with upcoming marketing events for the University of Maryland.
- Assisted the marketing staff in making the Fearlessly Forward brand campaign more relatable and easier to consume for the student body. In this, I was trusted to create my own event to execute this goal, which I called 'Throwing Your Frisbee Forward.' I executed, was allotted a budget to create merchandise, electronic and print materials, purchase prizes, plan activities for the event, and organize a date and time for the event.
- Generated ideas based on identified needs, such as helping the Alumni Marketing branch reach their intended audience of recent college graduates to attend events post-grad, as well as researching ideas for new alumni merchandise.
- Provided ideas and insight on execution for possible new events that the Marketing and Communications team could implement in the years to come, to increase student participation.
- Worked with the Social Media team on creating ideas to promote our office and the events being held on campus.
Digital Marketing/PR Intern
AI Time Journal
San Francisco, CA
06.2023 - 08.2023
- Utilized my personal LinkedIn to conduct research on potential partnership opportunities. For example, I researched and reached out to knowledgeable AI professionals to either participate in our new eBook or to comment on our previous publications.
- Managed business inquiries to put AI professionals' work on our website through DrivePly and Freshdesk, both processing financial transactions, and updating our website with WordPress, publishing their articles and links to their work. I did the same in promoting our brand on other websites by offering business mentions on our website for our mention on theirs.
- Used AITJ’s LinkedIn to promote events we were hosting or involved in, while also tagging others involved in the events to gain traction for our account.
- Using my personal LinkedIn to post job postings for AI Time Journal, as well as offering my own insight into the company’s work environment.
- Conducted research on possible partnerships, as well as ways to grow our following.
Education
Bachelor of Arts - Communications
University of Maryland
College Park, MD05-2024
Associate of Arts - Communications
Anne Arundel Community College
Arnold, MD05-2022
Skills
- Digital marketing
- Public Relations
- Customer service
- POS operation
- Asana
- Freshdesk
- DrivePly
- Canva
- WordPress
- Microsoft
- Press releases
- Transcribing
- Video editing
- Photography
- Team building
- Journalism
Timeline
Marketing Intern
Marketing and Communications Office at UMD
01.2024 - 05.2024
Communications Intern
Governor Wes Moore's Communication Office
08.2023 - 12.2024
Digital Marketing/PR Intern
AI Time Journal
06.2023 - 08.2023
Server, Food Runner, Busser, Dishwasher
Happy Harbor Restaurant
04.2017 - Current
Bachelor of Arts - Communications
University of Maryland
Associate of Arts - Communications
Anne Arundel Community College
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