Summary
Overview
Work History
Education
Skills
Timeline
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Ava Morales

Midlothian,Texas

Summary

Adept at fostering guest relations and streamlining office organization, I leveraged my customer service and spreadsheet tracking skills at Play Street Museum to enhance visitor experiences and maintain operational efficiency.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist, Party Host

Play Street Museum
07.2023 - Current
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Resolved customer problems and complaints.
  • helped check people out
  • maintained store cleanliness

Caregiver

Timber Rock House
02.2024 - 08.2024
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Monitored residents vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Built strong relationships with residents to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed basic skills for residents.

Crafter

Nothing Bundt Cakes
12.2023 - 06.2024
  • Evaluated completed work against standards and notified management of quality control issues.
  • Assembled orders according to specifications.
  • Monitored inventory of supplies and notified management of replenishment needs.
  • Cleaned, sanitized and restocked workstation.

Host

Fish City Grill
12.2022 - 05.2023
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

No Degree -

Midlothian High School
Midlothian, TX
05-2025

Skills

  • Customer Service
  • Spreadsheet tracking
  • Office Organization
  • Guest Relations
  • Answering phone

Timeline

Caregiver

Timber Rock House
02.2024 - 08.2024

Crafter

Nothing Bundt Cakes
12.2023 - 06.2024

Front Desk Receptionist, Party Host

Play Street Museum
07.2023 - Current

Host

Fish City Grill
12.2022 - 05.2023

No Degree -

Midlothian High School

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Ava Morales