Ava Morris
White Rock,British Columbia
Summary
Dependable and outgoing employee with over 2 years of experience working in the customer service industry. Skilled in working collaboratively with a team through prompt communication, as well as independently. Always devoted to giving every customer the utmost positive experience, while also meeting their personal needs.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Fitness World
01.2024 - 07.2024
- Responsible for promoting and selling memberships to potential new members, as well as upgrading current members.
- Making phone calls and responding to calls and emails from prospects, and booking appointments for tours and follow-ups.
- Providing in-depth tours of the gym floor to prospects, followed by a presentation of pricing and personal training options.
- Reviewed sales strategies to increase the effectiveness of sales operations.
- Sold over $1k in personal training packages.
Sales Associate
Aeropostale
02.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Private Tutor - Pre-Calculus & Calculus 1
Lincoln High School
09.2021 - 08.2022
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Met with parents to discuss student progress and address concerns.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Empowered students with essential study skills such as note-taking, test preparation strategies, and effective research methods.
Education
Associate of Science - Food And Nutrition Science
Florida State University
Tallahassee, Florida05.2025
High School Diploma -
Lincoln High School
Tallahassee, Florida05.2023
Skills
- Customer Service
- Sales Strategy
- Customer Support
- Account Management
- Service Upselling
- Teamwork and Collaboration
- Understanding Customer Needs
Availability
Monday - Opening to 5pm
Tuesday - Opening to 5pm
Wednesday - Opening to 5pm
Thursday - Opening to 5pm
Friday - Opening to 2pm
Saturday - None
Sunday - None
References
- Christian Kearns
Coworker at Fitness World
778-878-3852
- Danielle Spears
Operations Manager at Fitness World
604-309-9113
- Samantha Micus
Assistant Manager at Aeropostale
850-339-4634
Timeline
Member Service Representative
Fitness World
01.2024 - 07.2024
Sales Associate
Aeropostale
02.2022 - 04.2023
Private Tutor - Pre-Calculus & Calculus 1
Lincoln High School
09.2021 - 08.2022
Associate of Science - Food And Nutrition Science
Florida State University
High School Diploma -
Lincoln High School
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