Ava Munlin
Dearborn,MI
Summary
Dynamic leader with proven success in enhancing team performance and customer satisfaction. Expertise in document management and proactive problem-solving contributed to improved compliance and efficiency. Strong background in office administration and team leadership in both cleaning and real estate sectors.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Executive Assistant to the Chairman and CEO
Michigan Great Lakes Cleaning Services
Dearborn, MI
05.2022 - 06.2023
- Created weekly schedules for staff members to ensure proper coverage in all areas.
- Resolved customer complaints promptly and efficiently while ensuring a positive experience.
- Updated policies and procedures related to cleaning services in order to remain compliant with industry regulations.
- Ensured that all required health, safety, sanitation regulations are followed by staff members.
- Adhered to company policies and procedures while upholding safety standards in accordance with OSHA regulations.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
Escrow Processor
Amrock
Detroit, MI
08.2021 - 05.2022
- Communicated regularly with attorneys, lenders and other parties involved in the transaction.
- Adhered to all applicable laws and regulations pertaining to real estate settlements.
- Submitted completed documents to county recorder's office after closing.
- Verified funds received from buyers or lenders were sufficient to close the transaction.
- Researched title issues, liens, judgments, and other matters of public record that may affect the validity of the transaction.
- Performed post-closing activities such as disbursing funds, filing paperwork, releasing liens and holds on property titles.
- Monitored progress of transactions throughout entire process from opening through closing.
- Organized files related to each escrow account including contracts, deeds, title reports.
- Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.
Escrow Processor
Arrow Strategies
Detroit, MI
07.2020 - 08.2021
- Submitted completed documents to county recorder's office after closing.
- Adhered to all applicable laws and regulations pertaining to real estate settlements.
- Communicated regularly with attorneys, lenders and other parties involved in the transaction.
- Ensured all parties met deadlines associated with each step of the escrow process.
- Reviewed and verified all escrow documents to ensure accuracy and completeness.
- Resolved conflicts between buyer, seller or lender, borrower during negotiation phase.
- Coordinated with lenders to obtain loan documents for closings.
- Processed payments for real estate taxes, insurance premiums, recording fees.
- Assisted customers in resolving any problems or discrepancies related to their accounts.
- Researched title issues, liens, judgments, and other matters of public record that may affect the validity of the transaction.
- Conducted pre-closing meetings with clients to review terms of sale agreement prior to settlement date.
- Monitored progress of transactions throughout entire process from opening through closing.
- Performed post-closing activities such as disbursing funds, filing paperwork, releasing liens and holds on property titles.
Education
Associate of Applied Science - Liberal Arts And Sciences
Southern New Hampshire University
Hooksett, NH01-2026
High School Diploma -
John J Pershing
Detroit, MI06-2003
Medical Assistant Certificate - Medical Assistant
Ross Medical Education Center
Warren, MISkills
- Team leadership qualities
- Adaptability
- Meeting facilitation
- Customer service excellence
- Document management proficiency
- Conflict resolution
- Office administration
- Staff training and development
Certification
- Event Planning
Languages
English
Professional
Timeline
Executive Assistant to the Chairman and CEO
Michigan Great Lakes Cleaning Services
05.2022 - 06.2023
Escrow Processor
Amrock
08.2021 - 05.2022
Escrow Processor
Arrow Strategies
07.2020 - 08.2021
- Event Planning
Associate of Applied Science - Liberal Arts And Sciences
Southern New Hampshire University
High School Diploma -
John J Pershing
Medical Assistant Certificate - Medical Assistant
Ross Medical Education Center
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