Ava Nadel
Brooklyn,NY
Summary
Organized and dedicated administrative assistant with a proven track record of providing exceptional customer service in fast-paced environments with a history of restaurant and operational management. Offering keen attention to detail and strong decision-making skills to manage multiple concurrent tasks—self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Graduate Admissions Assistant
New York University
01.2024 - Current
- Presents & leads engaging tours, informative webinars & Q&A sessions, and personalized one-on-one informational meetings for prospective students
- Provides exceptional customer service for prospective and admitted students through phone calls, live chats, and e-mails, ensuring prompt and accurate responses to inquiries and concerns.
- Managed sensitive applicant data with strict adherence to FERPA regulations while working cross-functionally across 18 NYU schools and internal teams
General Manager
Flora Ristorante
01.2023 - 04.2023
- Assigned tasks and oversaw the direction of cooks, servers, and porters to ensure compliance with food safety procedures.
- Increased overall business efficiency by streamlining operations and implementing the restaurant's first reservation app, increasing dinner reservations by 20% in two months
Front of House Manager
Terms Of Endearment
10.2022 - 01.2023
- Managed daily maintenance and operations for 50-seat breakfast & lunch service, including opening/ closing, ordering, inventory control, daily sales reports, and bank drops
- Streamlined labor-efficient schedules while maintaining labor costs, leading to an18% reduction in staff turnover and exceeding weekend sales by 25%
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations, achieving an A rating from the Department of Health.
- Developed strong relationships with guests by addressing complaints promptly, ensuring a positive dining experience through monitoring Google and Yelp reviews, significantly improving customer satisfaction, and increasing Google ratings from 4.0 to 4.3 in 3 months.
Culinary Operations Coordinator
Plantega, Inc
02.2021 - 10.2021
- Developed and executed a comprehensive vegan menu that featured brands such as Miyoko's Creamery, Beyond Meat, Umaro Foods, Prime Roots, and Daring; increased sales revenue by 40% and elevated customer satisfaction across 30 bodegas in NYC.
- Led food preparation and presentation at marketing and promotional events with partnered bodegas, trade shows, and Good Morning America, preparing upwards of 200 samples
- Streamlined vendor management processes, facilitating improved relationships and timely weekly service deliveries with ACE Natural and UNFI.
Education
Master of Science - Global Hospitality Management
New York University
New York, NY05.2025
Bachelor of Arts - Sociology
Guilford College
Greensboro, NC05.2017
Skills
Customer Service
- Client communication
- Client engagement
- Team management
Restaurant Management
- Field operations
- POS
- Square
- Inventory management
- Product rollouts
- Quality assurance
- Reservation Management
Administrative
- POS
- Homebase
- Gusto
Timeline
Graduate Admissions Assistant
New York University
01.2024 - Current
General Manager
Flora Ristorante
01.2023 - 04.2023
Front of House Manager
Terms Of Endearment
10.2022 - 01.2023
Culinary Operations Coordinator
Plantega, Inc
02.2021 - 10.2021
Master of Science - Global Hospitality Management
New York University
Bachelor of Arts - Sociology
Guilford College