Ava Nelson
Marietta,GA
Summary
Experienced Server and Host with 4 years in service industry. Skillfully delivers high-quality service and promotes customer loyalty. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Butcher And Brew
11.2022 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server, Host, Busser
Branchwater
09.2020 - 11.2022
- Served food and beverages promptly with focused attention to customer needs.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
Team Member
Your Pie
04.2020 - 09.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Distributed food during busy peak periods to drive customer satisfaction.
Education
High School Diploma -
West Forsyth High School
Cumming, GA05.2022
Skills
- High-Volume Dining
- Dining Customer Service
- Menu Item Recommendation
- Table Preparation
- Wine Service
- Cocktail Knowledge
Timeline
Server
Butcher And Brew
11.2022 - 09.2023
Server, Host, Busser
Branchwater
09.2020 - 11.2022
Team Member
Your Pie
04.2020 - 09.2020
High School Diploma -
West Forsyth High School