Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ava Newbury

Oregon City

Summary

With a proven track record at Eugene Police Department and my other careers, I excel in building community trust and customer service techniques. Demonstrated ability to lead in high-pressure situations, enhancing safety and customer satisfaction. Skilled in conflict resolution and first aid, I significantly contribute to team success and operational efficiency.

Overview

5
5
years of professional experience

Work History

Police Volunteer

Eugene Police Department
09.2024 - Current
  • Patrolled assigned areas to prevent and detect roadway crimes.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Assisted officers with patrolling Downtown Eugene
  • Handled welfare checks on citizens
  • Monitored streets for drug use and called for backup when needed to handle certain public interactions
  • Enforced "No Trespassing" areas
  • Used proper radio etiquette
  • Filed end of shift reports
  • Worked alongside officers to aid in business requests

Customer Service Representative

Bass Pro Shops/Cabelas
06.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Managed timely and effective replacement of damaged or missing products.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with customers and staff.
  • Responded proactively and positively to rapid change.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Was able to multitask and work as a team
  • Cross-trained and backed up other customer service managers.
  • Handled customer licenses through ODFW

Front Desk Associate

Courtyard by Marriott
10.2022 - 06.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained cleanliness and organization of front desk area.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Kept accounts in balance and ran daily reports to verify totals.

Shift Lead

Dominos's Pizza
03.2020 - 09.2022
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Education

Bachelor of Science - Psychology

University of Oregon
Eugene, OR
06-2025

High School Diploma -

Oregon City High School
Oregon City, OR
06-2021

Skills

  • First aid administration
  • Physical fitness
  • Surveillance techniques
  • Crowd control
  • Human relations
  • Integrity and honesty
  • Conflict resolution tactics
  • Report writing
  • De-escalation techniques
  • Complaint resolution
  • Customer service
  • Production leadership

Timeline

Police Volunteer

Eugene Police Department
09.2024 - Current

Customer Service Representative

Bass Pro Shops/Cabelas
06.2023 - Current

Front Desk Associate

Courtyard by Marriott
10.2022 - 06.2023

Shift Lead

Dominos's Pizza
03.2020 - 09.2022

Bachelor of Science - Psychology

University of Oregon

High School Diploma -

Oregon City High School

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Ava Newbury