Ava Norman
Port Sanilac
Summary
Proficient in customer service and inventory management, with a focus on food safety protocols and library organization. Track record of maintaining exceptional cleanliness and order, leading to improved customer interactions and satisfaction.
Overview
3
3
years of professional experience
Work History
Sales clerk/Short Order Cook
Country View Bulk Foods
Snover
01.2025 - Current
- Assisted customers in selecting bulk food items and answering inquiries.
- Maintained cleanliness and organization of store displays and shelves.
- Operated cash register, processing transactions efficiently and accurately.
- Followed safety protocols while handling food products and equipment.
- Greeted customers and responded to inquiries in a professional manner.
- Stocked shelves with merchandise ensuring adequate inventory levels were maintained.
- Processed payments and bagged items for customer check out.
- Updated pricing and sales signs to promote merchandise.
- Balanced cash drawer at the end of each shift using appropriate methods of verification such as counting money or comparing receipts against daily totals.
Substitute Librarian
William Aitken Memorial Library
Croswell
08.2022 - Current
- Assisted patrons in locating library materials and resources.
- Organized and shelved books according to library classification systems.
- Maintained cleanliness and orderliness of library spaces and study areas.
- Supported technology use by helping patrons with computers and devices.
- Collaborated with library staff on special events and programming initiatives.
- Processed new library materials for circulation and cataloging purposes.
- Addressed patron inquiries and provided information about library services.
- Maintained an up-to-date knowledge base of current technology trends related to libraries.
- Reviewed overdue book notices and enforced return policies when necessary.
- Assisted in cataloging new books into the library system.
- Performed daily check-out and check-in duties including verifying patron accounts.
- Provided technical support to staff and students using computers, printers, scanners.
- Replaced worn labels and barcodes to keep materials in good physical condition.
Barista
Sanilac Coffee
Port Sanilac
05.2023 - 07.2025
- Prepared high-quality beverages according to customer preferences and company standards.
- Maintained cleanliness and organization of the coffee shop environment consistently.
- Operated espresso machines and other equipment proficiently during busy shifts.
- Provided excellent customer service by responding to inquiries and resolving issues.
- Assisted in training new baristas on beverage preparation and shop procedures.
- Managed inventory of coffee beans, syrups, and other supplies efficiently.
- Handled cash register transactions accurately while maintaining a friendly demeanor.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
High School Diploma -
Heritage Christian Homeschool
Port Sanilac, MI05-2023
Skills
- Cash handling
- Customer service
- Inventory management
- Product merchandising
- Food safety
- Library organization
References
References available upon request.
Timeline
Sales clerk/Short Order Cook
Country View Bulk Foods
01.2025 - Current
Barista
Sanilac Coffee
05.2023 - 07.2025
Substitute Librarian
William Aitken Memorial Library
08.2022 - Current
High School Diploma -
Heritage Christian Homeschool