Hi, I’m
Ava Norris
Austin,TX
Summary
Dynamic professional with a proven track record at Z&A Brown, excelling in schedule coordination and meticulous organization. Adept at fostering client relations and enhancing communication, I effectively managed personalized lesson plans, significantly contributing to children's growth. Recognized for strong problem-solving abilities, I consistently anticipated needs, ensuring seamless household operations.
Overview
4
years of professional experience
1
Certification
Work History
Z&A Brown
Household Manager
02.2024 - Current
Job overview
- Organized and maintained both academic and personal schedules for 3 children while also coordinating appearances to events between their 2 guardians and extended family.
- Deeply researched, curated and supervised the execution of personalized weekly lesson plans, aiding in the academic and physical growth of each child.
- Managed financial budgetary details regarding lesson plans.
- Provided regular status updates regarding ongoing tasks or concerns within the household through clear communication channels among relevant parties involved in decision-making processes.
- Anticipated the households personal and professional needs to proactively address them, ultimately minimizing disruptions and inconveniences.
Ambiance Design
Client Services Liaison
09.2023 - Current
Job overview
- Answered calls to provide information, resolve issues and schedule appointments.
- Adapted communication styles to match the unique energy of each individual client, leading to strong rapport and trust.
- Streamlined communication between my team and the customer to ensure smooth project execution, efficiency and overall customer satisfaction.
- Developed a deep understanding of industry trends and competitor offerings, enabling me to offer strategic recommendations for clients.
- Tracked client satisfaction levels using tailored surveys and implementing improvements as needed.
FBR Management
Salesperson
10.2023 - Current
Job overview
- Boosted sales by consistently engaging with customers and addressing their needs effectively, ultimately increasing sales, customer comfortability, loyalty, and long-term business growth.
- Expanded customer base through targeted advertisement efforts.
- Engaged customers in a uniquely personalized social setting to create pleasant and easy shopping experiences.
- Collaborated with team members to reach collective sales goals, fostering a supportive, hardworking environment.
- Provided VIP customer service, creating a higher standard of customer trust, numerous positive reviews and a long line of referrals.
High Tech Gymnastics
Head Coach
04.2021 - Current
Job overview
- Developed athletes skill retention rate through personalized, rigorous and unique training sessions.
- Led practices and high volume events with the visible affect of increased moral, competitive attitude and performance.
- Curated round the clock schedules tailored to each athletes physical goals with the intent of completion under short periods of time.
- Maintained strong relationships with athletes, parents, and administrators boosting business support and overall success.
- Responsible for fostering a positive and supportive team environment despite interactions between athletes outside of practices.
Tropical Smoothie Cafe
Team Member
12.2020 - 04.2021
Job overview
- Underwent a customer service training class.
- Further developed customer service skills and honed the ability to produce under pressure through working the front counter, cooking line, drive through, expo and other areas.
- Safely handled payments as well as ensured everything on our order sheets was correctly packed before personally seeing to the delivery of product.
- Developed strong multitasking abilities, handling various orders simultaneously without compromising quality, efficiency or detail.
- Worked well with teammates and openly accepted coaching from management team.
Education
Leander High SchoolLeander, TX
High School Diploma
05-2023
University Overview
- Honor Roll 2023
Skills
- Schedule coordination
- Meticulous organization and upkeep
- Client relations
- Communication skills
- Customer liaison
- Complaint handling
- Analytical skills
- Strong problem solving
- Outbound calling
- Appointment arrangements
- Adaptability
Certification
- First Aid/CPR Certified
- AED Certified
- Water Safety Certified
- TABC Certified
Languages
English
Native or Bilingual
Italian
Limited Working
ASL
Limited Working
Timeline
Household Manager
Z&A Brown
02.2024 - Current
Salesperson
FBR Management
10.2023 - Current
Client Services Liaison
Ambiance Design
09.2023 - Current
Head Coach
High Tech Gymnastics
04.2021 - Current
Team Member
Tropical Smoothie Cafe
12.2020 - 04.2021
Leander High School
High School Diploma
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