Ava Olson
West Des Moines
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
5
5
years of professional experience
Work History
Event Staff
CSC
Des Moines, IA
03.2024 - Current
- Assisted in setup and breakdown of event spaces, ensuring efficient use of resources.
- Collaborated with team members to maintain cleanliness and organization during events.
- Provided exceptional customer service, addressing guest inquiries and concerns promptly.
- Monitored crowd control measures, enhancing safety and guest experience at events.
- Trained new staff on operational procedures and company policies to ensure compliance.
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Childcare Teacher
Little Tigers Childcare
Marengo, IA
11.2025 - 03.2026
- Developed and implemented engaging lesson plans aligned with early childhood education standards.
- Fostered a nurturing environment promoting social, emotional, and cognitive development among children.
- Collaborated with parents to address individual child needs and provide progress updates.
- Monitored classroom activities to ensure safety and adherence to health regulations.
- Led group activities encouraging teamwork, problem-solving, and communication skills.
- Evaluated children's progress through observation and assessment tools for tailored support.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Guest Advocate
Target
West Des Moines, IA
11.2024 - 05.2025
- Provided exceptional customer service, resolving inquiries and enhancing guest experiences.
- Assisted guests with product selection, demonstrating in-depth knowledge of merchandise.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and timely checkouts.
- Collaborated with team members to maintain store presentation and inventory organization.
- Monitored sales floor for cleanliness and safety, fostering a welcoming shopping environment.
- Analyzed guest trends to improve inventory management and optimize product displays for better visibility.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
Cashier
Hy-vee
West Des Moines, IA
11.2022 - 03.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Implemented promotional programs, increasing customer engagement and sales volume.
- Trained new cashiers on operational procedures and customer service standards.
- Welcomed customers and helped determine their needs.
Retail Sales Associate
Aeropostale
West Des Moines, IA
07.2021 - 03.2022
- Assisted customers with product selection to enhance shopping experience.
- Maintained merchandise presentation standards and organized sales floor for optimal customer engagement.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales reporting.
- Collaborated with team members to achieve daily sales goals and maintain inventory levels.
- Handled customer inquiries and resolved issues promptly to maintain positive store environment.
- Provided product knowledge and styling advice to customers, fostering brand loyalty and satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
High School Diploma -
Valley High School
West Des Moines, IA05-2023
Skills
- Strong teamwork
- Event setup and breakdown
- Guest relations
- Brand marketing
- Crowd control techniques
- Creativity and innovation
- Sales experience
- Security monitoring
- Initiative and proactivity
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
Timeline
Childcare Teacher
Little Tigers Childcare
11.2025 - 03.2026
Guest Advocate
Target
11.2024 - 05.2025
Event Staff
CSC
03.2024 - Current
Cashier
Hy-vee
11.2022 - 03.2023
Retail Sales Associate
Aeropostale
07.2021 - 03.2022
High School Diploma -
Valley High School