Ava Ordaz
Albuquerque
Summary
Dynamic professional with extensive experience at Estes Express, excelling in customer service and problem resolution. Proven ability to streamline invoicing and payment processing, enhancing efficiency. Skilled in data entry and carrier coordination, fostering strong client relationships while ensuring timely issue resolution. Committed to delivering exceptional results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Billing Clerk
Estes Express
09.2021 - Current
- Coordinated with internal departments to resolve billing issues promptly.
- Maintained organized records of invoices, payments, and adjustments for easy retrieval.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
- Managed invoicing and payment processing operations.
- Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
- Maintained detailed records of customer payments and billing adjustments.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Investigated and resolved customer inquiries and complaints quickly.
Dispatcher
WernerCO
05.2019 - 09.2021
- Managed communication between drivers and clients, optimizing logistics and response times.
- Ensured compliance with safety regulations and company policies during all dispatch activities.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Scheduled deliveries and pickups according to customer needs.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Received new orders, prepared documentation, and assigned personnel.
Shipping Clerk
Yazaki North America
01.2017 - 02.2019
- Coordinated shipments by interfacing with logistics providers and internal teams.
- Implemented process improvements that enhanced workflow efficiency within shipping operations.
- Conducted regular audits of shipping processes to ensure accuracy and compliance with regulations.
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
- Improved shipping efficiency by streamlining packing and labeling processes.
- Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
- Established strong relationships with carriers, enabling prompt resolution of any logistical challenges that arose during transit.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Secretary
Ameri-Mex Auto Sales
05.2013 - 07.2016
- Managed daily office operations, ensuring efficient workflow and communication among departments.
- Coordinated scheduling for appointments and meetings, optimizing time management for team members.
- Maintained accurate records of sales transactions and customer interactions using CRM software.
- Handled incoming correspondence, prioritizing urgent matters to enhance response time and service quality.
- Supported inventory management by tracking supplies and coordinating orders with vendors when necessary.
- Answered multi-line phone system and enthusiastically greeted callers.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed filing system, entered data and completed other clerical tasks.
- Coordinated with sales and marketing teams to align inventory with promotional activities, boosting sales.
- Developed sales enablement materials that empowered the sales team to close deals more effectively.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Education
No Degree - Business Management
Vista College
El Paso, TXSkills
- Data entry
- Data entry proficiency
- Customer service
- Invoice processing
- Problem resolution
- Call center experience
- Payment processing
- Shipping software
- Freight knowledge
- Carrier coordination
- Supporting sales staff
- Sales agreement preparation
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Billing Clerk
Estes Express
09.2021 - Current
Dispatcher
WernerCO
05.2019 - 09.2021
Shipping Clerk
Yazaki North America
01.2017 - 02.2019
Secretary
Ameri-Mex Auto Sales
05.2013 - 07.2016
No Degree - Business Management
Vista College