Ava O'Rourke
Beaverton,OR
Summary
Began working in a consignment store, where I learned how to help customers, work the cash register, and price new stock. I then move on to working at a department store, utilizing skills learned from my previous job, to keep up with higher demand.
Overview
1
1
year of professional experience
Work History
Sales Associate
Old Navy
Beaverton, Oregon
11.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Engaged with customers to build rapport and loyalty
- Helped customers locate products and checked store system for merchandise at other sites
- Solved customer challenges by offering relevant products and services
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Sales Associate
Rock It Resell
Beaverton, OR
02.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Maintained records related to sales, returns and inventory availability.
Education
No Degree - General Studies
Jesuit Highschool
Beaverton06.2023
Skills
- Customer Needs Assessment
- Sales Goal Attainment
- Policy and Procedure Adherence
- Store Opening and Closing
- Verbal and Written Communication
- Upselling Techniques
- Order Processing
- Teamwork and Collaboration
Timeline
Sales Associate
Old Navy
11.2021 - 02.2022
Sales Associate
Rock It Resell
02.2021 - 11.2021
No Degree - General Studies
Jesuit Highschool
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