Ava Palmeri
Milford,PA
Summary
Dynamic hospitality professional with a proven track record at The Social, excelling in customer service and strong multitasking. Recognized for creating welcoming environments and enhancing guest experiences, while effectively collaborating with team members. Expertise in time management and upselling, ensuring patrons leave satisfied and eager to return.
Overview
6
6
years of professional experience
Work History
Waitress
The Social
04.2024 - Current
- Handled high-pressure situations by being calm and collective, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering great service.
- Kept a clean and welcoming dining environment, ensuring a positive guest experience.
- Made sure all my customers felt welcome, taken care of, and most of all wanting to return to enjoy the experience again.
Counter Server
Joeys Pizza
08.2021 - 12.2024
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
Hostess
Dimmick Inn
07.2023 - 02.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Hostess
Milford Diner
10.2022 - 06.2023
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Counter Server
Annas Pizza
01.2019 - 08.2021
- Restocked counter supplies, condiments, napkins and silverware.
- Provided information about menu and made suggestions based on taste, availability and price.
- Processed payments for orders and provided customers with change.
- Met upsell goals consistently for desserts, drinks and special menu items.
Education
Delaware Valley High School
Milford, PA06.2023
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Hospitality service expertise
- Time management
- Upselling
Timeline
Waitress
The Social
04.2024 - Current
Hostess
Dimmick Inn
07.2023 - 02.2024
Hostess
Milford Diner
10.2022 - 06.2023
Counter Server
Joeys Pizza
08.2021 - 12.2024
Counter Server
Annas Pizza
01.2019 - 08.2021
Delaware Valley High School
Similar Profiles
Harold CampbellHarold Campbell
Wine Sales Representative at The SocialWine Sales Representative at The Social
Samyona HarrisSamyona Harris
Head Bartender at The SocialHead Bartender at The Social
Nicholas IncollingoNicholas Incollingo
Server at The SocialServer at The Social