Ava Papadakos

Work History

Breathe Yoga & Juice Bar

Webster, NY

08.2022 - Current

Described menu items to customers and suggested products based on stated preferences.
Increased revenue by promoting additional products and assisting with beverage menu.
Helped customers pick best products based on individual health and fitness needs.
Restocked utensils, napkins, disposable cups and straws when necessary.
Delivered drinks to customers.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Prepared new garnishes, juices and other perishables daily.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Processed payments on cash register and counted back bills and change to patrons.
Warmly greeted visitors to promote great customer service and positive ordering experience.
Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Directed patrons to restrooms and other amenities within facility.

Coal Tower

Pittsford, NY

09.2021 - 06.2022

Greeted guests and gathered information to seat groups or place on waitlist.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Greeted customers, answered questions and recommended specials to increase profits.
Monitored dining area to assess server capacity and estimate wait times.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Developed long-term relationships with customers to increase opportunities for repeat business.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Communicated with servers about new tables, changes in food availability and customer comments.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Took beverage orders and served drinks during peak meal times.
Answered phones promptly to record and confirm reservations.
Utilized POS system to total meal costs and add taxes for final bill calculation.

Cloverwood Senior Living

Pittsford, NY

06.2021 - 10.2021

Implemented sanitary food handling, holding and service protocols.
Set up dining room to meet hospitality and service standards.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Listened to customer needs to identify and recommend best products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Demonstrated self-reliance by meeting and exceeding workflow needs.