Ava Polite
Riverview,FL
Summary
Adept Senior Analyst with a proven track record at Cigna, showcasing expertise in analytics and exceptional client management. Leveraged strong analytical skills and technical understanding to drive efficiency improvements and cost reductions, while maintaining high customer satisfaction levels. Excelled in developing financial models and operational strategies, demonstrating a blend of hard and soft skills critical for business success.
Overview
6
6
years of professional experience
Work History
Senior Analyst
Cigna
Riverview, FL
08.2018 - 05.2024
- Analyzed data from various sources to identify trends and patterns.
- Developed complex financial models for forecasting and budgeting purposes.
- Prepared presentations on results of analysis for management team.
- Developed and implemented operational strategies for optimizing efficiency, improving customer service, and reducing costs.
- Conducted research on industry trends and best practices to inform decision-making.
- Provided technical assistance in troubleshooting issues related to operational systems.
- Maintained up-to-date records of all transactions related to operational activities.
- Generated regular reports summarizing the status of ongoing projects or initiatives.
- Researched, analyzed and solved revenue management questions, including forecasting and inventory.
- Designed reports to track key performance indicators such as cost savings and production throughput.
- Identified areas of risk exposure related to operations activities and developed mitigation strategies.
- Provided technical support to customers via phone, email, and chat.
- Resolved escalated customer complaints in a timely manner.
- Created reports on customer satisfaction levels and key performance indicators.
- Identified trends in customer issues and provided recommendations for resolution.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Provided product information and answered questions regarding features, pricing plans.
- Managed incoming calls from customers while providing exceptional service.
Education
High School Diploma -
Bloomingdale High School
Valrico, FL08-2017
Skills
- Knowledge of business operations
- Analytics program experience
- Technical understanding
- Client management
- Quality Assurance
- Issue Resolution
- Review financial statements
- Customer evaluation
- Microsoft Office
- High risk account reviews
- Excellent Communication
- Research skills
- Analytical Skills
- Invoice Processing
- Data Processing
- Customer Service
- Strong analytical skills
Timeline
Senior Analyst
Cigna
08.2018 - 05.2024
High School Diploma -
Bloomingdale High School