Ava Pope
Hickory,NC
Summary
Goal-oriented individual that is experienced in customer service and successful at promoting customer satisfaction with attention to individual needs. Knowledgeable about product merchandising, sales services, and developing strong collaborative relationships. Dedicated and dependable with excellent organizational strengths and a strong worth ethic.
Overview
7
7
years of professional experience
Work History
Golf Shop Assistant
Hound Ears Golf Club
05.2022 - 08.2024
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Assisted with inventory management by ensuring the proper stocking and organization of merchandise.
- Supported golf shop operations by maintaining a clean and welcoming environment for customers.
- Contributed to increased sales through effective merchandising and visual presentation of products.
- Worked professionally with golf professionals and club management
- Delegated multiple tasks such as scheduling golf times, assisting with store inventory, communicated well in person and over the phone, and assisted organizing golf club events.
Child Development Internship
Lucy Brock Child Development Lab Program
01.2024 - 05.2024
- Gained knowledge of developmental psychology and child development in real-life situations.
- Became familiar with the different needs of all children and learned how to provide support/assistance.
- Maintained a positive and welcoming environment for all children.
- Built relationships with supervisors, co-workers, and children while working well as a team member.
- Demonstrated skills while interacting with children one-on-one or in group settings.
- Maintained confidentiality of all children and family information.
Office Assistant
Hickory Furniture Mart
10.2017 - 03.2020
- Provided excellent customer service in store and over the phone.
- Worked professionally with sales representatives and company management.
- Adapted to working in a fast-pace environment.
- Streamlined communication between departments for better collaboration and increased productivity.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
Master of Arts - Human Services
Lenoir-Rhyne University
Hickory, NC05.2026
Bachelor of Science - Psychology BS, Health Studies
Appalachian State University
Boone, NC05.2024
Skills
- Customer Service
- Problem-Solving Abilities
- Time Management
- Team Collaboration
Timeline
Child Development Internship
Lucy Brock Child Development Lab Program
01.2024 - 05.2024
Golf Shop Assistant
Hound Ears Golf Club
05.2022 - 08.2024
Office Assistant
Hickory Furniture Mart
10.2017 - 03.2020
Master of Arts - Human Services
Lenoir-Rhyne University
Bachelor of Science - Psychology BS, Health Studies
Appalachian State University
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