Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
AVA RAMIREZ

AVA RAMIREZ

San Antonio,Tx

Summary

With 4 years of experience in customer service and administrative roles, excelled in enhancing client satisfaction and streamlining processes. Exceptional organization, communication, and teamwork skills have allowed for effective contributions to previous employers' success. Passionate about leveraging creativity and content creation to drive social media engagement and elevate brand presence. Commitment to fostering positive client relationships and contributing to innovative solutions sets apart as a dedicated professional.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Broadway Bank
01.2024 - 02.2025
  • Deliver exceptional customer service, resolving inquiries and enhancing client satisfaction
  • Collaborate with team to streamline processes and improve response times
  • Foster team synergy to exceed service targets consistently
  • Contribute to fraud prevention initiatives through proactive risk identification and escalation
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

Receptionist Administrator

San Antonio Preparatory Schools
08.2021 - 09.2023
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

After School Coordinator

San Antonio Preparatory Schools
01.2021 - 01.2022
  • Streamlined after-school programs, boosting student participation and enhancing overall educational outcomes
  • Monitored student activities, fostering a safe learning environment
  • Collaborated with teachers to implement effective classroom management strategies
  • Enhanced student engagement through proactive supervision
  • Developed strong relationships with students, fostering a positive and supportive learning environment.

School Monitor

San Antonio Preparatory School
01.2020 - 01.2021
  • Achieved measurable improvements in student behavior through consistent policy enforcement
  • Significantly reduced conflict incidents, fostering a more productive learning environment
  • Provided unwavering support to students, ensuring their safety and adherence to rules
  • Nurtured a positive atmosphere, effectively addressing and resolving interpersonal issues

Education

Associate of Applied Science - Social Media Marketing

Northeast Lakeview College
Universal City, TX
12-2025

Skills

  • Data entry
  • Customer service
  • Office administration
  • Microsoft Word
  • Administrative support
  • Filing
  • Computer proficiency
  • Documentation and recordkeeping
  • Microsoft outlook
  • Microsoft Excel
  • Keyboarding

Timeline

Customer Service Representative

Broadway Bank
01.2024 - 02.2025

Receptionist Administrator

San Antonio Preparatory Schools
08.2021 - 09.2023

After School Coordinator

San Antonio Preparatory Schools
01.2021 - 01.2022

School Monitor

San Antonio Preparatory School
01.2020 - 01.2021

Associate of Applied Science - Social Media Marketing

Northeast Lakeview College

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