Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ava Rapp

Ann Arbor,MI

Summary

Enthusiastic, motivated and reliable individual who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience

Work History

Barista

Ann Arbor Coffee Roasters Co.
08.2023 - 01.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Barista, Cashier

Bert's Cafe
09.2021 - 05.2023
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Addressed customer needs and made product recommendations to increase sales.

Education

Bachelor of Science - Biology, Health And Society

University of Michigan - Ann Arbor
Ann Arbor, MI
05.2025

Skills

  • Friendly and outgoing
  • Customer Service
  • Strong multitasking
  • Team Collaboration
  • Cleanliness
  • Allergy awareness

Languages

English
Native or Bilingual
Greek
Limited Working
Spanish
Limited Working

Timeline

Barista

Ann Arbor Coffee Roasters Co.
08.2023 - 01.2024

Barista, Cashier

Bert's Cafe
09.2021 - 05.2023

Bachelor of Science - Biology, Health And Society

University of Michigan - Ann Arbor

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Ava Rapp