AVA REEVES
Philadelphia,Pa
Summary
Dedicated Office Coordinator II with extensive administrative and program management experience in healthcare settings. Skilled in overseeing day-to-day operations, scheduling, and providing administrative support. Adept at collaborating across teams and serving as a primary liaison. Enthusiastic about leveraging expertise to support and contribute to the mission of a dynamic organization. Highly organized with a strong focus on maintaining supplies, managing resources, and delivering top-notch patient services. Excited to bring a proactive and detail-oriented approach to drive operational efficiency and excellence.
Overview
7
7
years of professional experience
Work History
Office Coordinator II
Children's Hospital of Philadelphia
Philadelphia, Pa
05.2023 - Current
- Ensured efficient program operations by monitoring, scheduling,
- Scheduled and managed administrative support for various events such as meetings, interviews, committees, conferences, and calendars including travel/lodging arrangements.
- Managed and maintained supplies and resources
- Ensured efficient telephone communications by promptly answering inquiries, directing calls appropriately, and relaying standard information
- Managed document filing and retrieval processes
- Multi D Scheduling.
- Support Projects
Administrative Assistant & Surgical Scheduler
Penn Medicine
Philadelphia
04.2022 - 05.2023
- Compiled and submitted travel, subscriptions, memberships, and book expenses for timely reimbursements
- Maintain multiple calendars/schedules, surgery schedules, office hours, and meetings
- Answer and screen all phone calls
- Clinical Duties for physicians with outpatient office hours
- Schedule required procedures for the patients at the attending physician's direction
- Copy and disseminate follow-up patient correspondence, reports, and discharge notes to patients and referring physicians
- Assist patients with referrals and answer questions on pre-operative preparations and surgical admissions
- Provide cross coverage for designated co-workers per guidelines and as directed by supervisor.
Lead Patient Service Associate
Penn Medicine
Philadelphia
04.2019 - 04.2022
- Supervised and coordinated day-to-day operations
- Maintains patient/customer focus, supports high-quality care delivery, and aids in meeting targets for patient satisfaction and financial/operational performance.
- Arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point-of-service activities
- Maintains up-to-date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a co-payment or referral
- Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols
- Resolves work queues and/or issues from front-end reports proactively prioritizes recovery of missing charges
- Order supplies for the office and generates front-end process reports as requested.
Registration Assistant
Sayre Health Center
Philadelphia
12.2017 - 04.2019
- Answer telephone, screen, and direct calls take and relay messages, provide information to callers, greet persons entering the organization, direct persons to the correct destination, deal with queries from the public and customers
- Ensure knowledge of staff movements in and out of the organization, monitor visitor access and maintain security awareness, provide general administrative and clerical support, prepare correspondence and documents, receive and sort mail and deliveries, schedule appointments, maintain appointment diary either manually or electronically
- Organize conference and meeting room bookings, coordinate meetings and organize catering, monitor and maintain office equipment control inventory relevant to reception area, control inventory relevant to reception area tidy and maintain the reception area
- Accurately and timely enters updates of patient's demographic, financial and insurance information Collection and processing of all payments using Gateway Health EHS.
Registration Assistant
Greater Philadelphia Health Action
Philadelphia
04.2017 - 12.2017
- Greets patients and visitors to the health centers in a friendly and courteous manner
- Schedule/cancel appointments for 7 providers using Avatar and NextGen accurately
- Accurately and timely enters updates of patient's demographic, financial and insurance information Collection and processing of all payments
- Ability to 'multi-task, ' handling a variety of inputs and responsibilities within a limited amount of time able to work independently, anticipate needs of patients and staff, and organize office tasks
- Team player, collaborate and share pertinent information to foster better customer service.
Education
Not completed -
Harcum University
05.2015
Epic Training -
Adult Mental Health First Aid course
Skills
- EMR
- Front-end Medical Coding
- Epic
- Excel
- Outlook
- Microsoft Powerpoint
- Project Coordination
- Office Administration
- Travel Coordination
Accomplishments
- Managed Team Operations
- Overseen day-to-day operations and work product, leading team members
- Improved Administrative Efficiency
- Streamlined administrative processes
- Enhanced Patient Services
- Implemented patient service improvements, leading to an increase in patient satisfaction scores
- Optimized Resource Management
- Managed and maintained supplies and resources
Personal Information
Title: Office Coordinator II
Timeline
Office Coordinator II
Children's Hospital of Philadelphia
05.2023 - Current
Administrative Assistant & Surgical Scheduler
Penn Medicine
04.2022 - 05.2023
Lead Patient Service Associate
Penn Medicine
04.2019 - 04.2022
Registration Assistant
Sayre Health Center
12.2017 - 04.2019
Registration Assistant
Greater Philadelphia Health Action
04.2017 - 12.2017
Not completed -
Harcum University
Epic Training -
Adult Mental Health First Aid course