Ava Roe
Deer Park,WI
Summary
Accomplished General Manager at McDonald's, adept in operations management and leadership, significantly enhancing sales and profitability. Excelled in fostering team unity, driving a culture of high performance and customer satisfaction. Skilled in strategic planning and problem resolution, achieving consistent business growth. Demonstrated expertise in training and coaching, alongside effective staff management and labor cost controls.
Overview
2
2
years of professional experience
1
1
Certification
Work History
General Manager
McDonald's
11.2022 - Current
- Managed budget implementations, employee reviews, training, schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with team members, customers, venders, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Amery High School
Amery, WI05.2019
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Staff Supervision
- Employee Scheduling
- Verbal and written communication
- Administrative Skills
- Labor Cost Controls
- Sales Analysis
Certification
Serve Safe Certified
Languages
English
Full Professional
Spanish
Limited Working
Timeline
General Manager
McDonald's
11.2022 - Current
High School Diploma -
Amery High School
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