Ava Romar

• Schedule travel and other accommodations based on individual needs
• Proactively communicate any changes, delays or other potential disservice concerns to establish satisfied owners
• Provide daily quality control of all trip details
• Work with operations and internal departments to resolve conflicts and serve as owner advocate when appropriate.
• Heavy daily interaction with clientele
• Handle high volumes of incoming calls and emails
• Demonstrate creativity and resourcefulness through development of innovative solutions

• Receives calls from canceling customers and is responsible for resolving concerns and retain customer's business.
• Provides immediate follow-up on customer complaints/concerns
• Escalates customer issues requiring extensive problem solving to ensure both close loop customer experience and learning opportunities for TruGreen.
• Notifies customer and designated personnel of findings, adjustments, and recommendations such as refund of money, credit of customer's account, or adjustment of customer's bill.
• Updates and maintain customer database with accurate customer information and timely data entry. Positively represents TruGreen brand in all written and oral communications and correspondence. Maintain good customer service relationship with customer.

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Analyze problems and provides information/solutions. Operates PC/image station to obtain and extract information, documents information, activities and changes in database. Work under HIPAA law guidelines.
• Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within company to ensure customer requests and questions are handled appropriately and in timely manner.
• Acknowledge needs and expectations of internal and external customers.

• Resolves customer inquiries and complaints fairly and effectively
• Increased fuel sales by 20% per customer survey results
• Provides product and service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships
• Assists crew members with arrangements for hotels, ground transportation, catering, linens, and other vendor service requirements.
• Retain records of customer interactions or transactions, record details of inquiries, complaints, or comments
• Process credit card/cash payments from pilots per flight. Close out cash drawer at the end of shift.

• Establish Attorney’s file matter indexes for easy file retrieval
• Effectively scanned 35% of legal documents into iManange system daily
• Supported 5 Legal Administrative Assistants with daily filing of case matters
• Prepared files to be archived per instructions of Administrative Assistant
• Responsible for Finance, Energy and Real Estate department filing
• Implemented new effective filing system to locate files more efficiently