Ava Russell
Albuquerque
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server/ Bartender
Embers Steakhouse: Isleta Resport and Casino
Albuquerque, NM
10.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Trained and mentored new servers on menu knowledge and service standards.
- Collaborated with kitchen staff to streamline food preparation and presentation processes.
Server
O’Neill’s
ABQ, NM
03.2023 - 10.2024
- Greet guests and provide exceptional service in order to maximize satisfaction and comfort. Maintain utmost cleanliness and sanitation practices to provide a safe and healthy environment for guests and colleagues.
Server/ Room Service/ Banquets
Hotel Andaluz
ABQ, NM
08.2021 - 02.2023
- Elevated guests’ experience in a fine dining setting by presenting amuse bouche, explaining dishes, proposing dish suggestions, providing modifications when necessary, spacing out courses, and promoting specials. Facilitate kitchen efficiency by expediting, running food to all tables, garnishing plates, washing dishware when needed.
Set Sanitation Tech
Protexus
ABQ, NM
03.2021 - 07.2021
- Provided sanitation on set in order to ensure the safety of cast and crew in the midst of the COVID-19 pandemic. Operated electrostatic sprayer and used disinfectant wipes to sanitize sets, work vehicles, bathrooms, trailers, and eating areas during production. Provided PPE to cast and crew when needed.
Legal Assistant
Law Offices of Michelle Baca
ABQ, NM
08.2020 - 01.2021
- Gathered information regarding clients’ disabilities via scheduled phone calls. Compiled client information in legal documents and submitted to the Social Security Administration on clients’ behalf. Communicated efficiently and sensitively with clients in order to obtain accurate and necessary information. Managed and maintained company calendar and secure case-management database, organized and followed-up with attorney on details of upcoming hearings.
Server/ Busser
Albuquerque Country Club
ABQ, NM
08.2016 - 08.2020
- Performed bussing duties including filling water glasses, clearing tables, setting tables, polishing silverware, and taking out trash. Provided exceptional service to customers for plated dinners, buffet-style diners, and banquets in a fine dining establishment. Promoted and recommended entrees, desserts, appetizers, and specialty drinks to customers in order to optimize sales and customer satisfaction.
Education
BA - Psychology & Sociology
University of New Mexico
05.2020
AA - Health and Wellness
Central New Mexico Community College
05.2017
Master of Arts - Counseling
University of New Mexico
Albuquerque, NM12.2027
Skills
- Communication
- Memory for patrons and their orders
- Scheduling
- Conflict resolution
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
Certification
- New Mexico Alcoholic Beverage Control Server Certificate- 09/04/2027
Timeline
Server/ Bartender
Embers Steakhouse: Isleta Resport and Casino
10.2024 - Current
Server
O’Neill’s
03.2023 - 10.2024
Server/ Room Service/ Banquets
Hotel Andaluz
08.2021 - 02.2023
Set Sanitation Tech
Protexus
03.2021 - 07.2021
Legal Assistant
Law Offices of Michelle Baca
08.2020 - 01.2021
Server/ Busser
Albuquerque Country Club
08.2016 - 08.2020
AA - Health and Wellness
Central New Mexico Community College
BA - Psychology & Sociology
University of New Mexico
Master of Arts - Counseling
University of New Mexico
Dean's List: All Semesters
Recognized for outstanding academic performance in every semester of college career.