Ava Sams
PJW Restaurant Group
Phoenixville,PA
4
years of professional experience
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Work History
Waitress
3 Months- Delivered attentive customer service in fast-paced restaurant by taking orders, managing multiple tables, processing payments, resolving customer concerns, ensuring customer satisfaction
- Worked collaboratively with team members to ensure efficient operations while demonstrating strong communication, multitasking, problem solving, and time-management skills
- Memorized food menu and specialty drink menus ensuring that seasonal items were advertised to customers and daily changes were mentioned in greeting
Hostess
1 Year 4 Months- Coordinated with host/hostess team during shift changes to ensure smooth transitions for incoming/outgoing staff
- Answered calls for over the phone orders and reservations
- Learned proficiency in Aloha POS system to take customer orders and accept payment
- Maintained cleanliness and organization of host/hostess station to enhance first impression for guests
- Used OpenTable custom floor chart to accurately update seating, follow rotation, input reservations, and manage waitlist
- Demonstrated strong attention to detail when checking orders for accuracy before delivering them to customers
- Trained new hosts based on our training schedule and program outline
Team Member
1 Year 8 Months- Efficiently operated cash register, accurately handling transactions
- Managed inventory levels by monitoring stock levels and effectively communicating with management when stock was low.
- Prepared and served a variety of nutritious smoothies to customers, ensuring high quality standards
- Cultivated relationships with regular customers through friendly interactions and personalized service, enhancing customer loyalty
- Executed upselling strategies by suggesting add-ons or larger sizes, contributing to increased average transaction value
- Ensured opening and closing tasks were completed everyday for smooth workflow
Hostess
1 Year 2 Months- Managed guest seating to optimize table usage and reduce guest wait times
- Efficiently managed high-volume periods by effectively prioritizing tasks while maintaining attention to detail
- Communicated with servers, kitchen staff, and management to coordinate seating arrangements and maintain smooth operations
- Assisted in taking reservations over the phone accurately recording guest information
Education
BFA - Studio Art
Bachelor of Science - Fashion Merchandising & Design
High school diploma
Skills
Telephone communication
Fast-paced service
Restaurant experience
Guest relations
Customer service
Hospitality
Food service skills
Timeline
Waitress
PJ Whelihan's
05.2026 - CurrentRead More
Hostess
PJW Restaurant Group
04.2025 - CurrentRead More
Team Member
Rush Bowls
07.2023 - 03.2025Read More
Hostess
Great American Pub
04.2022 - 06.2023Read More
Virginia Polytechnic Institute And State University
BFA from Studio Art
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Virginia Polytechnic Insitute And State University
Bachelor of Science from Fashion Merchandising & Design
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Phoenixville Area High School
High school diploma
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