Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Volunteer Experience
Affiliations
Languages
References
Timeline
Generic
Ava Sutton

Ava Sutton

Cincinnati

Summary

Motivated college student pursuing a Communications Studies degree with a focus in Human Resources at Northern Kentucky University. Experienced in customer engagement and team collaboration, with a proven track record of developing strategies that enhance operational efficiency. Results-driven with expertise in customer engagement and team collaboration. Developed effective strategies to improve operational efficiency while providing training to new employees. Committed to driving customer satisfaction and supporting team success.

Overview

7
7
years of professional experience

Work History

Sales Team Member

Menards
Evendale
10.2023 - Current
  • Stocked shelves with merchandise, maintaining organization and product availability for shoppers.
  • Collaborated with team members to meet daily sales goals and improve store operations.
  • Provided product recommendations based on customer needs and preferences during interactions.
  • Resolved customer complaints promptly by listening attentively and providing suitable solutions.
  • Connected with customers using consultative and relationship-driven techniques.
  • Reduced process lags by training employees on best practices and protocols.

Account Manager(intern)

Level Up Campaigns
Cincinnati
07.2023 - 10.2023
  • Developed and maintained relationships with clients to ensure customer satisfaction.
  • Analyzed sales performance metrics to determine areas of improvement in sales strategy execution.
  • Provided training sessions for new employees on account management processes and procedures.
  • Developed effective sales strategies to meet individual customer needs and maximize sales opportunities.

Print Sales Advisor

Office Depot
Loveland
10.2020 - 07.2023
  • Prepared files for printing, ensuring quality control and accuracy in production specifications.
  • Developed branding materials including logos, brochures, and business cards for clients.
  • Managed multiple projects within deadlines while maintaining high quality standards.
  • Reduced process lags by training employees on best practices and protocols.
  • Designed print layouts for marketing materials and promotional items.
  • Created visual concepts using Adobe Creative Suite and Affinity tools for effective communication.
  • Performed copy editing, proofreading, and fact-checking for print publications.

Associate Trainer

Panera Bread
Mariemont
05.2018 - 10.2020
  • Assisted in training new team members on operational procedures.
  • Conducted demonstrations for efficient food preparation techniques.
  • Collaborated with staff to maintain high standards of cleanliness and safety.
  • Engaged with customers to enhance service experience through positive interactions.
  • Participated in workshops and seminars as continuous improvement activities for curriculum development and enhancement.

Education

BA - Communications Studies

Northern Kentucky University
Newport, KY
05-2026

AA - Communication Studies

University of Cincinnati
Cincinnati, OH
01.2024

Skills

  • Training and communication
  • Creative design
  • Microsoft Excel and Word
  • Public speaking skills
  • Business management strategies
  • Customer service excellence
  • Customer needs assessment
  • Exceeds sales goals

Websites

Accomplishments

Mention d'Honneur, Le Grand Concours

Multiple Customer Service Awards

Volunteer Experience

  • Cincinnati Children's Hospital
  • Madeira Swim and Tennis Club
  • University of Cincinnati Lunch Buddies program
  • Madeira City Schools

Affiliations

- novice/intermediate recreational skier (2 years)

- animal lover

- 5 years of French Classes

Languages

French
Limited

References

References available upon request.

Timeline

Sales Team Member

Menards
10.2023 - Current

Account Manager(intern)

Level Up Campaigns
07.2023 - 10.2023

Print Sales Advisor

Office Depot
10.2020 - 07.2023

Associate Trainer

Panera Bread
05.2018 - 10.2020

BA - Communications Studies

Northern Kentucky University

AA - Communication Studies

University of Cincinnati

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