Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Ava Thompson

Castalian Springs,TN

Summary

Dynamic and results-driven professional with extensive experience in customer service and cash handling at Ace Hardware. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in point of sale operations and inventory management, consistently maintaining a clean and compliant environment while supporting team collaboration.

Overview

4
4
years of professional experience

Work History

Cashier

Ace Hardware
Gallatin, TN
09.2024 - Current
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Ensured compliance with all safety regulations within the store environment.
  • Followed company security procedures for handling large sums of money.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Answered customer inquiries regarding store policies and procedures.
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Hostess

Awe-Daddys Restaurant
Gallatin, TN
04.2022 - 08.2025
  • Resolved any customer complaints or issues quickly and professionally.
  • Ensured compliance with health and safety regulations at all times.
  • Provided menus to customers and answered questions regarding menu items.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Greeted guests upon arrival and escorted them to their tables.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.

Building Maintenance Worker

Chapter 1 Tattoo
La Mesa, CA
09.2021 - 12.2021
  • Performed general cleaning tasks such as sweeping, mopping, dusting and waxing floors.
  • Provided support services for special events such as setting up tables, chairs, stages.

Shop Maintenance Tech

Caliber Auto Repair
El Cajon, CA
05.2021 - 08.2021

My duties included taking out the trash, making sure the oil drums were empty, restocking mechanics supplies, maintaining vehicle lifts

  • Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
  • Monitored inventory levels of replacement parts and supplies needed for repairs.
  • Scheduled preventive maintenance programs to keep equipment in good working condition.
  • Maintained clear and safe workspace areas to meet OSHA standards.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
06-2025

Skills

  • Customer service
  • Cash handling
  • Point of sale operation
  • Inventory management
  • Time management
  • Health and safety compliance
  • Effective communication
  • Team collaboration
  • Dependability and reliability
  • Attention to detail
  • Reliability and punctuality
  • Staff training
  • Time management skills
  • Written and verbal communication
  • Receipt handling
  • Guest inquiries
  • Clear communication
  • Merchandise restocking

Affiliations

  • I have a passion art, particularly wood burning and painting. I also hold a deep appreciation for classic cars, proudly owning a 1966 El Camino. Furthermore, I enjoy car shows, exploring swap meets, and quality time with friends and family.

Timeline

Cashier

Ace Hardware
09.2024 - Current

Hostess

Awe-Daddys Restaurant
04.2022 - 08.2025

Building Maintenance Worker

Chapter 1 Tattoo
09.2021 - 12.2021

Shop Maintenance Tech

Caliber Auto Repair
05.2021 - 08.2021

High School Diploma -

Penn Foster Career School