Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ava Torres

San Tan Valley,AZ

Summary

Dynamic and dependable professional with a strong background in customer service at Earnhardt Dodge. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash register systems and maintaining accurate financial records, while demonstrating patience and empathy in high-pressure environments. Committed to delivering exceptional service and fostering positive client relationships.

Overview

5
5
years of professional experience

Work History

Cashier

Earnhardt Dodge
11.2023 - Current
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns.
  • Quickly learned new computer software to input data and close repair orders.

Pet Hotel Associate

PetSmart Hotel and Doggy Daycare
07.2021 - 10.2023
  • Boosted pet owners'' confidence in our services through regular updates and clear communication regarding their pets'' wellbeing.
  • Ensured timely response to client inquiries via phone or email, addressing concerns effectively while promoting our services positively.
  • Maintained a clean, safe, and organized environment for pets by performing routine cleaning tasks and addressing any issues promptly.
  • Elevated overall guest experience by offering personalized playtime sessions catered to each pet''s preferences and energy levels.
  • Served as a reliable point of contact for both new and returning clients, representing the company professionally while ensuring their needs were met promptly and effectively.
  • Prevented accidents or injuries by promptly identifying potential hazards within the facility and taking corrective action as needed.
  • Assisted in training new staff members on company policies, safety protocols, and animal handling techniques for consistent service delivery.
  • Managed reservations efficiently using hotel software, ensuring accurate bookings and minimal scheduling conflicts.
  • Monitored animals for behavioral problems and signs of health issues.

Host

Arriba Mexican Grill
09.2020 - 08.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

Bachelor of Business Administration And Management - Business Administration And Management

Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ
05-2027

Skills

  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash register systems
  • Problem-solving
  • Dependability and reliability
  • Data entry
  • Multitasking and organization
  • Decision-making
  • Money handling

Timeline

Cashier

Earnhardt Dodge
11.2023 - Current

Pet Hotel Associate

PetSmart Hotel and Doggy Daycare
07.2021 - 10.2023

Host

Arriba Mexican Grill
09.2020 - 08.2021

Bachelor of Business Administration And Management - Business Administration And Management

Maricopa Community Colleges, Chandler-Gilbert Community College

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