Ava Trujillo
Lubbock,TX
Summary
Compassionate and detail oriented professional with experience supporting animal care and client services in a veterinary clinic setting, combined with strong customer service experience in retail and hospitality. Skilled in communication, teamwork, multitasking, and maintaining composure in fast paced environments while delivering high quality service and care.
Overview
5
5
years of professional experience
Work History
Missionary
Catholic Mission Trips
Muenster, TX
05.2025 - 08.2025
- Developed and implemented community outreach programs to enhance local engagement.
- Coordinated volunteer efforts, ensuring effective distribution of resources to underserved populations.
- Facilitated workshops on personal development and spiritual growth for diverse groups.
- Established partnerships with local organizations to expand mission initiatives and support networks.
- Developed mission plans to align with organizational objectives and enhance operational efficiency.
- Coordinated cross-functional teams to ensure successful execution of strategic initiatives.
- Analyzed complex problems and developed effective solutions to enhance operational efficiency.
Pet/Client Service Representative
Valencia Animal Clinic
Belen, NM
03.2024 - 12.2024
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Contributed to positive team morale by fostering an inclusive work environment that encouraged collaboration amongst colleagues from diverse backgrounds and skill sets.
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
- Collected diagnostic samples efficiently while minimizing stress on both animals and their owners during the process.
- Provided support during dental procedures through proper equipment handling and maintenance of oral hygiene standards in patients.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Prepared, sterilized and maintained medical instruments and equipment.
- Assisted veterinarians with radiographs and ultrasounds.
- Performed fecal examinations, urinalysis and bloodwork.
- Administered vaccinations to various breeds of dogs and cats.
Server/Waitress
La Dos Gringas
Belen, NM
04.2022 - 02.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
RAKS Building Supply
Los Lunas, NM
04.2020 - 08.2021
- Monitored self-checkout systems and provided help in resolving complex problems.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
No Degree - Animal Science
Texas Tech University
Lubbock, TX05.2028
High School Diploma -
Belen High School
Belen, NM05.2024
Skills
- Teamwork collaboration and communication
- Patient restraint
- Prescription filling
- Surgical assistance
- Client communication
- Relationship Building
- Sanitation protocols
- Money Handling
- Cash Register Operations
- Reliable and Responsible
- Friendly, positive attitude
Accomplishments
- Alumni FFA member, Belen FFA's Secretary.
- Student body President of Belen High School.
- Alumni Member of BHS National Honor Society
Timeline
Missionary
Catholic Mission Trips
05.2025 - 08.2025
Pet/Client Service Representative
Valencia Animal Clinic
03.2024 - 12.2024
Server/Waitress
La Dos Gringas
04.2022 - 02.2024
Cashier
RAKS Building Supply
04.2020 - 08.2021
No Degree - Animal Science
Texas Tech University
High School Diploma -
Belen High School