Ava Twardosky
Plymouth,NH
Summary
Achieved significant improvement in new employee performance at Starbucks by implementing engaging training sessions and fostering a culture of excellence in customer service. Demonstrated expertise in health and safety compliance and excelled in creating a welcoming atmosphere, leveraging both hard and soft skills to enhance operational efficiency and customer satisfaction. Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members.
Overview
3
3
years of professional experience
Work History
Barista Trainer
Starbucks
07.2023 - 08.2024
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
Barista
Starbucks
09.2021 - 01.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
Education
Bachelor of Arts - English
Plymouth State University
Plymouth, NH05-2028
High School Diploma -
Manchester Memorial High School
Manchester, NH06-2023
Skills
- Health and safety compliance
- Cleanliness standards
- Friendly and outgoing
- Opening and closing duties
- Customer Service
Timeline
Barista Trainer
Starbucks
07.2023 - 08.2024
Barista
Starbucks
09.2021 - 01.2023
Bachelor of Arts - English
Plymouth State University
High School Diploma -
Manchester Memorial High School