Ava Venegas
Minneapolis,MN
Summary
Accomplished Shift Leader at Caribou Coffee, adept in team leadership and POS system operation. Excelled in staff training, enhancing team performance, and ensuring customer satisfaction through effective problem-solving. Demonstrated proficiency in cash handling and maintaining high safety standards, contributing to a cohesive and efficient workplace. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail, and goal achievement.
Overview
5
5
years of professional experience
Work History
Shift Leader
Caribou Coffee
09.2022 - 04.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cake Decorator
Dairy Queen Grill & Chill
06.2019 - 09.2021
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
Education
High School Diploma -
Penn Foster
Minneapolis, MN08.2022
Skills
- Cash Handling
- Team Leadership
- Problem-Solving
- Positive Attitude
- Staff Training and Development
- POS System Operation
- Equipment Troubleshooting
- Multitasking Abilities
Volunteer work
I take personal time every week, to teach people about the Bible, and offer free Bible studies.
Timeline
Shift Leader
Caribou Coffee
09.2022 - 04.2024
Cake Decorator
Dairy Queen Grill & Chill
06.2019 - 09.2021
High School Diploma -
Penn Foster