Ava Wesley
Houston
Summary
I'm Ava Wesley a dedicated student-athlete at Park Crossing, where I strive to excel both in the classroom and on the softball field. With a 3.0 GPA, I balance my academic responsibilities with my passion for softball. My ultimate goal is to continue my education and athletic career at Texas Southern University. Known for my work ethic, determination, and leadership, I always aim for excellence in everything I do, both on and off the field.
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host
Cheesecake Factory Inc
Houston, TX
02.2026 - Current
- Welcomed guests, creating a positive first impression through exceptional customer service.
- Managed reservations and seating arrangements to optimize dining flow and enhance guest experience.
- Collaborated with kitchen and wait staff to ensure timely service and accurate order delivery.
- Trained new hosts on company policies, procedures, and effective guest interaction techniques.
- Resolved guest inquiries and concerns promptly to maintain high satisfaction levels.
- Monitored dining area for cleanliness and readiness, ensuring compliance with health standards.
- Assisted in coordinating special events, enhancing the overall dining experience for large parties.
Taxi Driver, Assistant
On Time Taxi
Montgomery, AL
06.2021 - 12.2025
- Navigated city routes efficiently, ensuring timely passenger arrivals and departures.
- Maintained vehicle cleanliness and performed routine maintenance checks for optimal performance.
- Assisted passengers with luggage and special needs, enhancing customer service experience.
- Managed payment transactions accurately using point-of-sale systems, ensuring financial accountability.
- Trained new drivers on company policies, safety protocols, and customer service standards.
- Developed strong relationships with regular clients, fostering loyalty and repeat business.
- Coordinated schedules for multiple departments, ensuring efficient communication and workflow.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Managed high-volume inbound calls, ensuring prompt and accurate information delivery.
- Assisted customers with inquiries, resolving issues efficiently to enhance satisfaction.
- Documented call details accurately in customer relationship management (CRM) system for tracking purposes.
- Monitored call flow metrics, identifying trends for process improvement opportunities.
CASHIER
Funcity
Montgomery, AL
06.2024 - 11.2024
- Working as a cashier at Funcity has been a great experience that has helped me develop several important skills. I’ve learned how to handle transactions efficiently, manage cash and credit payments, and provide excellent customer service. Being a cashier means I’m often the first point of contact for customers, so I always make sure to greet everyone with a friendly attitude and help them with any questions or concerns. It’s important to stay organized, work quickly during busy times, and maintain a positive attitude. This job has also taught me how to handle multiple tasks at once, like managing the register while keeping the area clean and helping out in other areas when needed. Overall, my experience at Funcity has made me more responsible, attentive, and skilled in dealing with customers in a fast-paced environment.
Education
High School -
Park Crossing High School
04.2026
BBA - Marketing
Texas Southern University
Houston, TX05.2029
Skills
- I’ve been playing softball since I was 7 years old, and it’s been an incredible journey I’ve had the opportunity to play in the World Series twice and have been selected as an All-Star player multiple times When I got to 8th grade, I started playing travel ball, which gave me the chance to compete at a higher level In high school, I continued to push myself, and with my team, we’ve won Area three years in a row Over the past two years, we’ve placed 2nd, and every season has been an amazing experience full of growth and teamwork
- Patience and tolerance
- Safety regulations
- Accurate money handling
- Schedule management
- Time management
- Outgoing and friendly
Certification
- Guest Service Professional AHLA
- 12/2024 To Present
Timeline
Host
Cheesecake Factory Inc
02.2026 - Current
CASHIER
Funcity
06.2024 - 11.2024
Taxi Driver, Assistant
On Time Taxi
06.2021 - 12.2025
High School -
Park Crossing High School
BBA - Marketing
Texas Southern University