Ava Witherspoon
Tracy,Ca
Summary
Hardworking and reliable with a strong ability in communication and multi-tasking. Highly organized, proactive, and punctual with a team-oriented mentality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Shoe Palace
Livermore, CA
07.2022 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Assisted in Inventory counts
- Provided customer service and assistance to customers in resolving issues and concerns.
- Assisted in the development of new processes to improve customer service efficiency.
- Coordinated with other departments to ensure customer satisfaction.
- Trained and supervised customer service staff on policies, procedures, and best practices.
- Resolved escalated complaints from customers in a timely manner.
- Developed strategies to increase customer loyalty and retention rates.
- Performed daily audits of customer accounts for accuracy and completeness.
- Reviewed billing discrepancies with customers to resolve any payment issues.
- Managed day-to-day operations of the Customer Service department.
Sports Coach
Royal Gymnastics
Tracy, Ca
06.2021 - 12.2021
- Lead instructional classes for ages 1 yr- 16 yrs old
- Monitored safety of training, individual exercises, and equipment usage to avoid sports injuries.
- Worked with other coaches, team members to maintain a strong program.
- Ran drills and fitness circuits to improve athletes coordination and skills.
- Clean up and closing tasks performed at the end of each shift.
Education
High School Diploma -
John C. Kimball Highschool
05.2022
Some College (No Degree) -
San Joaquin Delta College
Stockton, CASkills
- Customer Needs Assessment
- Promotional Support
- Product Sales
- Payment Processing
- Upselling
- Order Processing
- Inventory Control
- Sales Development
- Retail Loss Prevention
- Service-Oriented
- Merchandise Display
- Sales Goals Attainment
- Reliable and Punctual
- Sales and Marketing
- Customer Service
- Merchandising Knowledge
Certification
- CPR
- AED
- Basic First Aid Training
Timeline
Sales Associate
Shoe Palace
07.2022 - Current
Sports Coach
Royal Gymnastics
06.2021 - 12.2021
High School Diploma -
John C. Kimball Highschool
Some College (No Degree) -
San Joaquin Delta College