Ava Woodard
Lockport,NY
Summary
Highly organized and personable Front Desk Coordinator with 3 years experience in the spa industry, 4 years in customer service, and 3 years in reception. Hard working, collaborative, reliable employee. Currently working in a medical spa as spa coordinator/receptionist. Recognized for being pro-active, efficient, and the ability to create a welcoming client experience.
Overview
4
4
years of professional experience
Work History
Medical Spa Coordinator
Dr. Buffalo MedSpa & Surgery
07.2025 - Current
- Assisted in scheduling and confirming appointments for clients.
- Provided support in managing client inquiries through phone and email communication.
- Coordinated with staff to ensure a seamless flow of services for clients.
- Maintained organization of client records and appointment calendars effectively.
- Learned operational procedures related to spa treatments and services offered.
- Supported inventory management by tracking supplies and equipment needs.
- Facilitated a welcoming environment for clients upon arrival at the spa.
- Acquired knowledge of spa products and services to assist clients effectively.
- Coordinated staff schedules, ensuring optimal coverage during peak business hours.
- Utilized promotions, print and digital marketing to attract new clients.
- Greeted spa guests warmly to create positive first impression of establishment.
- Monitored financial transactions to ensure accurate billing processes were followed consistently.
- Implemented successful marketing campaigns to attract new clientele while retaining existing customers.
- Developed strong relationships with clients, resulting in repeat visits and positive word-of-mouth referrals.
- Resolved customer complaints promptly, maintaining a professional demeanor under pressure for improved client relations.
- Collaborated with medical practitioners to develop personalized treatment plans for clients based on their specific needs and goals.
- Managed patient files, ensuring timely updates and confidentiality at all times.
- Facilitated smooth communication between clients, staff, and vendors for seamless collaboration on projects or events.
- Maintained up-to-date knowledge of spa services and treatments for better-informed client consultations.
- Oversaw facility maintenance tasks for a clean, welcoming atmosphere that encouraged client relaxation during treatments.
- Increased revenue with upselling products and services tailored to individual client needs.
- Enhanced client satisfaction by effectively scheduling appointments and managing the flow of daily operations.
Veterinary Assistant
Green Acres Veterinary Center
03.2025 - 06.2025
- Assisted veterinarians during examinations and procedures, ensuring animal comfort and safety.
- Prepared and maintained examination rooms, ensuring cleanliness and readiness for patient visits.
- Monitored vital signs and behavior of animals, reporting changes to veterinary staff promptly.
- Administered medications and vaccinations as directed by veterinarians, following proper protocols.
- Educated pet owners on post-care instructions and general wellness practices for their animals.
- Managed inventory of medical supplies, ensuring adequate stock levels for clinic operations.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Improved client relations through effective communication and education on pet health needs.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
Spa Coordinator
Woodhouse Day Spa
07.2023 - 01.2025
- Coordinated appointment scheduling to optimize therapist availability and enhance client satisfaction.
- Managed client inquiries, providing exceptional customer service and resolving issues promptly.
- Assisted in training new staff on operational procedures and spa protocols to ensure consistency.
- Maintained inventory levels of products, ensuring timely replenishment for seamless operations.
- Oversaw daily administrative tasks, ensuring accuracy in record-keeping and billing processes.
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
- Monitored access of guests and escorted to treatment areas.
- Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.
- Answered questions about spa, treatments offered and spa's amenities.
- Maintained solid knowledge base of all spa and resort products and services.
- Maintained a clean and organized spa environment, adhering to strict sanitation standards for the safety of staff and guests.
- Promoted spa services and fostered new business by organizing promotional events.
- Continuously updated knowledge of industry trends to ensure that the spa remained competitive in its offerings.
- Interacted with 20+ guests daily and provided positive impression of spa.
- Maintained front desk workstation by keeping it clean and organized.
- Led spa tours for new members to familiarize guests with services provided.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
Barista
Craft Coffee House
06.2021 - 05.2023
- Prepared high-quality espresso beverages while adhering to safety and hygiene standards.
- Assisted in training new baristas on equipment operation and customer service techniques.
- Maintained cleanliness of workstations, ensuring a safe and organized environment for staff and customers.
- Developed expertise in various brewing methods, enhancing beverage variety offered to customers.
- Provided exceptional customer service by actively engaging with patrons and addressing their needs promptly.
- Collaborated with team members to maintain consistent product quality during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Education
High School Diploma -
Starpoint
Lockport, NY06.2021
Skills
- Detail-oriented mindset
- Strong organization
- Client relationship building
- Customer service expertise
- Patient confidentiality
- Documentation accuracy
- Appointment scheduling
- Employee scheduling
- Spa services
- Spa operations
- Schedule coordination
- Spa advertising
- Teamwork and collaboration
- Problem-solving
- Time management
- Organizational skills
- Reliability
Timeline
Medical Spa Coordinator
Dr. Buffalo MedSpa & Surgery
07.2025 - Current
Veterinary Assistant
Green Acres Veterinary Center
03.2025 - 06.2025
Spa Coordinator
Woodhouse Day Spa
07.2023 - 01.2025
Barista
Craft Coffee House
06.2021 - 05.2023
High School Diploma -
Starpoint