Ava Zell

My role involves assisting customers over the phone and in person with scheduling appointments, as well as addressing any questions or concerns they may have. I also assist them with the check in and check out processes.

• This career has helped me to further develop clear communication and problem solving skills in busy environments.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Exceeded performance metrics consistently, earning recognition as a top performer within the business.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

My role involved assisting clients with the check in and check out processes, insurance, and collecting necessary information, according to HIPAA guidelines, for the doctor's use. Data entry, scheduling and customer service, as well as glasses fitting and basic eye testing were skills that I also gained. I unfortunately lost this job due to the COVID 19 pandemic.

• Testing included NCT testing, visual fields testing, and retinal imaging. I worked closely with patients and have gained good communication and people skills as a result.
• Training involved following HIPPA guidelines .
• Have basic training in glasses fitting and eye testing.
• Filed claims with vision and medical insurance companies to get payment for optical services.
• Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.