Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

AVA ZHANG

Pomona

Summary

As a client-focused professional, I bring a robust background in account management, administrative operations, and customer support, with expertise spanning the medical, finance, and hospitality sectors. My track record is marked by a proven ability to forge strong client relationships, streamline workflows, and adeptly support both front- and back-office functions. I am fluent in English, Mandarin, and Shanghainese, which enhances my capability to communicate effectively with a diverse client base and contribute to the global reach of your organization.

Overview

10
10
years of professional experience

Work History

Account Executive

Alliance Bankcard Services
City of Industry
01.2022 - Current
  • Analyzed market trends to support business development
  • Monitored sales metrics and shared insights with leadership
  • Built strong client pipelines through targeted outreach
  • Maintained long-term client relationships with a focus on retention
  • Met or exceeded sales goals through team coordination and strategy

Assistant Manager

Serai Cuisine
Chicago
01.2019 - 12.2021
  • Supervised daily operations across front and back of house
  • Handled escalated customer service issues professionally
  • Managed staff scheduling and training
  • Maintained high customer satisfaction through responsive service

Administrative Assistant / Front Desk Coordinator

Reliant Pulmonary / Critical Care
Los Angeles
01.2018 - 12.2019
  • Served as the first point of contact for patients and visitors
  • Managed inbound calls and coordinated appointments and referrals
  • Conducted insurance verifications and handled billing inquiries
  • Maintained HIPAA-compliant patient records
  • Supported physicians with administrative tasks

Administrative & Medical Assistant

PMIOC
Los Angeles
01.2017 - 12.2018
  • Produced daily balance sheets and managed patient payments
  • Organized medical documentation across healthcare groups
  • Communicated with insurers to resolve billing issues
  • Guided patients through medical procedures
  • Created presentations for medical and insurance stakeholders

COO Assistant & Commercial Specialist

KCAL Insurance
Los Angeles
01.2016 - 12.2017
  • Acted as liaison for quoting, policy review, and benefits explanation
  • Tracked case status and generated internal reports
  • Maintained smooth communication and client satisfaction

Education

Bachelor of Arts - Economics

California State University – Northridge

Associate Degree -

Santa Monica College

Skills

  • Client Relationship Management
  • Medical & Office Administration
  • Insurance Verification & Coordination
  • Sales Strategy & Execution
  • Bilingual: English, Mandarin, Shanghainese
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Team Coordination & Training
  • Time Management & Multi-tasking
  • Econometrics Tools: Advanced in Gretl

Languages

English, Mandarin, Shanghainese 

Timeline

Account Executive

Alliance Bankcard Services
01.2022 - Current

Assistant Manager

Serai Cuisine
01.2019 - 12.2021

Administrative Assistant / Front Desk Coordinator

Reliant Pulmonary / Critical Care
01.2018 - 12.2019

Administrative & Medical Assistant

PMIOC
01.2017 - 12.2018

COO Assistant & Commercial Specialist

KCAL Insurance
01.2016 - 12.2017

Bachelor of Arts - Economics

California State University – Northridge

Associate Degree -

Santa Monica College
AVA ZHANG