AVA DENISE DYSON
Waldorf,MD
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Executive Assistant/Office Manager
Chautauqua Institution
04.2022 - 12.2022
- Managed office operations while scheduling appointments for Executive Staff.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Maintained CRM database with customer updates and report generation.
- Compared vendor prices and negotiated for optimal savings.
Office Manager/Human Resources Assistant
Innovo Construction, LLC
11.2019 - 04.2022
- Managed office, cleaning staff and interns
- Administered all employee benefits programs and serve as liaison to employees and insurance carriers
- Handled all new hire paperwork, drug screening, background checks
- Performed all government reporting such as new hire, unemployment, ACA and ERISA requirements
- Tracked and reconciled employee leave as well as process timesheets, leave reports and payroll
- Post advertisements for open positions, review resumes, set up interviews and employment assessment test
- Executed travel arrangements for all staff and potential candidates
- Purchased supplies, PPE equipment and equipment for the field team and office equipment
- Scheduled training for all staff members
- Served as company fleet management coordinator for company vehicles, roadside assistance and manage gas credit account
- Handled purchase of company vehicles, registration of vehicles and any insurance claims
- Reconciled company credit card account and handle Home Depot account
- Company Notary
Installation Coordinator
Johnson Controls
03.2018 - 11.2019
- Managed client correspondence and tracked records to foster office efficiency
- Coordinated site investigations, documented issues and escalated to executive teams as needed
- Worked with manager and supervisor to plan and coordinate production schedules
- Scheduled activities for 18 installation technicians
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets
- Coordinated materials supply with vendors to maintain efficient operations and meet schedule deadlines.
Identity Theft Team Lead
Generali Global Assistance
08.2013 - 02.2018
- Supervised 10 customer service representatives in providing excellent customer service to callers requiring assistance for identity theft coverage and identity theft issues
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Worked with certified resolution specialists to resolve customers with fraudulent account problems, improve operations and provide exceptional customer service
- Handled advanced issues with calm, knowledgeable and professional approach
- Generated reports detailing metrics such as call times and satisfaction ratings
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Delegated team tasks based upon each Identity theft coordinator's skill level and knowledge, which improved accuracy and productivity by 90%.
Executive Administrative Assistant
Sevatec Inc
07.2007 - 06.2013
- Handled all scheduling for director's calendar and prepared meeting agenda and materials
- Coordinated responses to emails and other correspondence to facilitate communication and enhance business processes
- Composed internal memos and external correspondence for senior management, and reviewed documentation to eliminate errors
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Researched topics of interest and culled gathered information to produce concise reports
- Managed building access and supplied key cards to employees and visitors
- Maintained attendance records, taking note of staff vacation time, sick days and personal days
- Managed and adjusted personnel scheduling for 5 staff, monitoring resource allocation to provide optimal coverage and service.
Education
Associate of Arts - Hospitality Administration/Management
Prince George's Community College
2020
Skills
- Office Administration
- Process Improvement
- Budgetary Planning
- Account and Ledger Reconciliations
- Weekly Payroll Processing
- Team Leadership
Timeline
Executive Assistant/Office Manager
Chautauqua Institution
04.2022 - 12.2022
Office Manager/Human Resources Assistant
Innovo Construction, LLC
11.2019 - 04.2022
Installation Coordinator
Johnson Controls
03.2018 - 11.2019
Identity Theft Team Lead
Generali Global Assistance
08.2013 - 02.2018
Executive Administrative Assistant
Sevatec Inc
07.2007 - 06.2013
Associate of Arts - Hospitality Administration/Management
Prince George's Community College
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