Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Traveling, golf, shopping, thrifting
Timeline
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Avah Theall

Conroe,TX

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Buffalo Wild Wings. Proven ability to enhance guest experiences through effective multitasking and relationship management. Expertise in cash handling and food safety practices, contributing to a positive dining atmosphere and repeat business. Even through hardships of terrible managers and atrocious working conditions. Has shown to be a generous and uplifting person all around.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Buffalo Wild Wings
10.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Cashier

Buffalo Wild Wings
12.2023 - 10.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Brand Representative

Gilly Hicks
09.2023 - 12.2023
  • Completed floorsets, filled floor, and rang up customers.
  • Provided excellent customer service, resulting in positive feedback and repeat business.
  • Enhanced sales performance through effective communication of product features and benefits.
  • Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
  • Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.
  • Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.

Education

Associates In Science Of Nursing - Nursing

Lone Star College
Houston, TX

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Team collaboration
  • Order accuracy
  • Supply restocking
  • Food safety practices
  • Performance improvement
  • Table bussing
  • Relationship management
  • Dining area maintenance
  • Beverage preparation
  • Guest seating
  • Table setting
  • Table setting knowledge
  • Food station setup
  • Daily specials memorization
  • Food and beverage pairings
  • Food delivery
  • Regulatory compliance
  • Multitasking and organization
  • Food safety
  • Hostess support

Accomplishments

Wrote a persuasive research paper with a group and got selected to be on the schools writing website.

Certification

Have my food handlers and TABC licenses prepared for work

At Buffalo Wild Wings in May I had gotten workers of the month

Traveling, golf, shopping, thrifting

Love to shoo and express myself through fashion and going to thrift stores helps me kind of relax and takes off what is bothering me

Was in a golf league for Highschool before I moved to Texas and me and my grandma love going golfing because she works at a golf course and that really was the catalyst of me getting into sports such as golf

Timeline

Server

Buffalo Wild Wings
10.2024 - Current

Cashier

Buffalo Wild Wings
12.2023 - 10.2024

Brand Representative

Gilly Hicks
09.2023 - 12.2023

Associates In Science Of Nursing - Nursing

Lone Star College

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