Ava Hawk McDean
Los Angeles,CA
Summary
Accountable Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process. Passionate Intern. An energetic individual with outstanding interpersonal, analytical and critical thinking skills. Love fashion and individual style. Has had direct work in the fashion industry.
Overview
10
10
years of professional experience
Work History
Sales Associate
Paul Smith Melrose
Los Angeles, CA
01.2023 - 06.2023
- Helped customers find specific products, answered questions and offered product advice.
- Maintained customer and client databases and updated databases periodically.
- Contacted prospective customers to present information and explain available services.
- Measured customers for size and recorded measurements for use in alterations.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Sales Associate
Agent Provocateur
Los Angeles, CA
12.2021 - 12.2022
- Personally sold over $200,000 worth of merchandise
- Used technology to assist customers in locating and selecting items.
- Worked with my sales team to achieve revenue targets.
- Delivered high level of service to clients in to build lasting relationships and ensure repeat customers.
- Scheduled clients for appointments to promptly meet needs.
Sales Associate
Reformation
City of Los Angeles, CA
08.2021 - 12.2022
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Met merchandise processing standards and maintained organized and accessible work area.
- Helped customers find specific products, answered questions and offered product advice.
Key Holder
Avalon Vintage
Los Angeles, CA
01.2015 - 07.2020
- Processed an average of 40-80 transactions each day in a timely manner.
- Offered exceptional customer service to differentiate and promote the company brand.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Counted and balanced registers.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained, managed and motivated employees to promote professional skill development.
Retail Sales Associate
American Rag CIE
Los Angeles, CA
07.2018 - 03.2019
- Completed all assigned training to stay updated on important policies and procedures.
- Performed floor moves, merchandising, display maintenance and housekeeping.
- Supported managers with organizing the store.
- Handled price checks, merchandise transfers and fitting room returns to keep the store orderly.
Intern
Craig McDean studio
Los Angeles, CA
07.2017 - 05.2018
- Assisted the staff by answering phone calls and working around office.
- Helped staff members re-stock supplies and perform other administrative duties.
- Processed incoming and outgoing mail for office staff as directed.
- Prepared spaces for meetings at request of employer and team leadership.
Key Holder/Sales Associate
Byredo
Los Angeles, CA
11.2023 - Current
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Documented processes related to corporate account management procedures.
- Coordinated with other departments to ensure successful execution of projects.
- Maintained a database of client contact information and kept track of all interactions with them.
- Assisted in the development of training materials and resources.
Education
Certificate - Cosmetology
TONI & GUY Hairdressing Academy
Los Angeles08.2024
Skills
- Product sales
- Merchandising knowledge
- Customer service
- POS system operation
- Flexible and Adaptable
- Microsoft Office
- Excel
- CRM Software
- Appointment Coordination
Personal Information
I was born in New york and raised in Los Angeles. I am a signed model. Jobs include, Chanel, Prada, Nike, Byredo and many others. I Have 7+ years of retail and customer service experience. Along side that, I have grown up in the fashion industry with my father, Craig McDean, who is a fashion photographer. That has provided me with a lot of knowledge on past, present, and future fashion trends along with face to face industry knowledge. I have also helped assist on fashion shoots along side him. Those include, British Vouge and American Vouge. I am currently going to cosmetology school in order to obtain my haircutting license.
Timeline
Key Holder/Sales Associate
Byredo
11.2023 - Current
Sales Associate
Paul Smith Melrose
01.2023 - 06.2023
Sales Associate
Agent Provocateur
12.2021 - 12.2022
Sales Associate
Reformation
08.2021 - 12.2022
Retail Sales Associate
American Rag CIE
07.2018 - 03.2019
Intern
Craig McDean studio
07.2017 - 05.2018
Key Holder
Avalon Vintage
01.2015 - 07.2020
Certificate - Cosmetology
TONI & GUY Hairdressing Academy
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